15 User Feedback Questions You Should Ask To Build Better SaaS Products

Ruben Buijs
Ruben Buijs
January 2, 2023
2
 min read
15 User Feedback Questions You Should Ask To Build Better SaaS Products

As a SaaS (Software as a Service) company, it is critical to constantly gather feedback from your users to improve and refine your product. By asking the right questions, you can gain valuable insights into what your users like and dislike about your product and identify areas for improvement.


15 eminent user feedback questions

Here are 15 user feedback questions you should consider asking to build better SaaS products:

  1. How easy was it to sign up and get started with our product?
  2. How often do you use our product?
  3. What do you like most about our product?
  4. What do you like least about our product?
  5. What other products or services do you use in conjunction with our product?
  6. How has our product helped you or your business?
  7. What features do you find most valuable?
  8. What features do you wish we had?
  9. How easy is it to navigate and use our product?
  10. Have you encountered any bugs or technical issues while using our product?
  11. How would you rate the overall quality of our product?
  12. How likely are you to recommend our product to a friend or colleague?
  13. Are there any changes or improvements you would like to see in our product?
  14. How do you typically use our product (e.g., on desktop, mobile, etc.)?
  15. Is there anything else you would like to share about your experience with our product?


By asking these questions, you can understand how your users interact with your product and what they need and want from it. You can use this data to make informed decisions about product development and prioritize features and updates.


In addition to asking these questions, listening to your users and actively incorporating their feedback into your product roadmap is essential. This can help build trust and establish a positive relationship with your users, as they will feel their opinions and needs are being heard and addressed.


Overall, gathering user feedback is an essential part of building better SaaS products. By regularly asking the right questions and actively incorporating user feedback, you can improve your product's quality and usefulness and better meet your users' needs.

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