Who maintains the SaaS changelog: roles and why

Ruben Buijs
Ruben Buijs
January 3, 2023
3
 min read
Who maintains the SaaS changelog: roles and why

As a SaaS (Software as a Service) company, you must keep your customers informed about updates, fixes, and new features being released. One way to do this is through a changelog, which records all changes made to the software.

But who is responsible for maintaining the changelog, and why is it important? This article will explore the roles and reasons for maintaining a SaaS changelog.

Roles

Several different roles may be involved in maintaining a SaaS changelog, depending on the size and structure of the company. Some possible roles include:

Product Manager

The product manager is responsible for defining the roadmap and overall direction of the product. They may be involved in deciding what updates and new features should be included in the changelog.

Development Team

The development team is responsible for implementing the updates and new features. They may be responsible for providing the details and descriptions of these changes for the changelog.

Technical Writer

There may be a dedicated technical writer responsible for writing and formatting the changelog, depending on the company. This person may work closely with the development team to gather information about the changes being made.

Quality Assurance (QA) Team

The QA team is responsible for testing the software to ensure it functions properly. They may be involved in the changelog to report any fixes or improvements that have been made due to their testing.

Customer Support

The customer support team is responsible for interacting with customers and addressing their concerns or questions. They may be involved in the changelog to provide context and information on changes that may be relevant to customers.

Why Maintain a Changelog

There are several reasons why it is crucial to maintain a SaaS changelog:

  1. Transparency: A changelog provides clarity into the changes that are being made to the software. Customers can see exactly what updates and new features have been released, as well as any fixes that have been implemented. This transparency helps build customer trust and shows that the company is committed to improving the product.
  2. Communication: A changelog can be an effective way to communicate updates and new features to customers. By highlighting the most important or relevant changes, the company can ensure that customers know what is new and how it may impact them.
  3. Reference: A changelog can be a valuable reference for customers who want to know more about the changes that have been made to the software. It can also be helpful for the development team to refer back to understand the product's history and evolution.

In conclusion, maintaining a SaaS changelog is a vital way to keep customers informed and updated on the changes being made to the software. It requires collaboration between various teams within the company, including the product manager, development team, technical writer, QA team, and customer support. By maintaining a changelog, the company can increase transparency, communicate effectively with customers, and provide a helpful reference for the future.

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