As a SaaS (Software as a Service) company, you must keep your customers informed about updates, fixes, and new features being released. One way to do this is through a changelog, which records all changes made to the software.
But who is responsible for maintaining the changelog, and why is it important? This article will explore the roles and reasons for maintaining a SaaS changelog.
Several different roles may be involved in maintaining a SaaS changelog, depending on the size and structure of the company. Some possible roles include:
The product manager is responsible for defining the roadmap and overall direction of the product. They may be involved in deciding what updates and new features should be included in the changelog.
The development team is responsible for implementing the updates and new features. They may be responsible for providing the details and descriptions of these changes for the changelog.
There may be a dedicated technical writer responsible for writing and formatting the changelog, depending on the company. This person may work closely with the development team to gather information about the changes being made.
The QA team is responsible for testing the software to ensure it functions properly. They may be involved in the changelog to report any fixes or improvements that have been made due to their testing.
The customer support team is responsible for interacting with customers and addressing their concerns or questions. They may be involved in the changelog to provide context and information on changes that may be relevant to customers.
There are several reasons why it is crucial to maintain a SaaS changelog:
In conclusion, maintaining a SaaS changelog is a vital way to keep customers informed and updated on the changes being made to the software. It requires collaboration between various teams within the company, including the product manager, development team, technical writer, QA team, and customer support. By maintaining a changelog, the company can increase transparency, communicate effectively with customers, and provide a helpful reference for the future.