Knowledge base plugin for Ecwid

The Ultimate Ecwid Knowledge Base App

Create and manage a comprehensive knowledge base for your Ecwid site to support your users and enhance self-service capabilities.

Get started - free

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"I loved everything about it! The user interface, the way it lays out is so amazing. Down to internal notes, attachments, and just simply works for us and our company."

Timothy
CEO at Indema

Improve Customer Support

Provide instant access to helpful articles and guides in the knowledge base for Ecwid, reducing the need for direct support and increasing customer satisfaction.

Reduce Support Costs

By enabling users to find answers themselves on the knowledge base in Ecwid, you can significantly cut down on support tickets and operational costs.

Increase User Engagement

A well-maintained Ecwid App knowledge base keeps users engaged by providing them with the resources they need to successfully use your product.

Streamline Onboarding

Accelerate user onboarding with structured educational content in the knowledge base that helps new users understand and utilize your product more effectively.

Features

Build a great Ecwid knowledgebase with these features

(and more)

Internal Comments


Enables internal comments, facilitating team discussions and collaboration on feedback.

Attachments


Attach files to posts. These are hidden from your customers, but you can share the URL with them.

Custom Categories


Enables the creation of custom categories for better organization and filtering of feedback.

Single Sign-On (SSO)


Provides Single Sign-On (SSO) feature for secure and simplified access.

Custom Domain


Use your domain for ProductLift.

Whitelabel


Hide ProductLift branding.

Custom Branding


Offers custom branding options, including (S)CSS and themes like dark mode, to align with your company identity.

Custom Email Address


Allows for a custom email address to be used for sending and receiving feedback, enhancing brand consistency.

How it works

1

Create an account

2

Design your knowledge base

3

Embed it on Ecwid

Start now for free

Trusted by the best

3,051 of the best product managers, SaaS companies, and digital businesses are building better with ProductLift

Ecwid Knowledge base FAQ

Add a knowledge base to Ecwid by adding it as an iframe or a JavaScript code. Create a ProductLift account, go to your knowledge base and click "Embed". Now, copy the provided code and paste it into your Ecwid site via the App section in your Ecwid dashboard and activate it.
Yes, the App Ecwid knowledge base offers extensive customization options for colors, fonts, and layouts to ensure it aligns with your brand identity.
Absolutely, it features a great user experience and anyone is able to add or edit content in the knowledge base without needing technical skills.
Yes, it’s designed to integrate seamlessly with a wide range of Ecwid plugins, enhancing its functionality and your site’s overall utility.
You control the visibility of your knowledge base; it can be public for all to see or private, restricted to certain users or roles.
Yes, the knowledgebase Ecwid App offers integration capabilities with external tools such as Jira, Google Analytics, Slack, Pabbly Connect, and it also provides an API. This integration helps streamline your workflow and enhance productivity.
All updates and maintenance for the App Ecwid knowledgebase are managed by us, ensuring that your site always has the latest features with minimal downtime.
Ecwid is a powerful e-commerce platform that allows businesses to easily create and manage online stores. With Ecwid, you can sell products on your website, blog, social media, and multiple online marketplaces.
Ecwid offers different pricing plans to cater to the needs of businesses of all sizes. The pricing starts from $0 per month for the Free plan, and goes up to $99 per month for the Unlimited plan. You can find a plan that suits your business requirements and budget.
Yes, Ecwid is widely regarded as a good platform for e-commerce. It provides a user-friendly interface, robust features, and integrates seamlessly with multiple channels. Many businesses have found success in using Ecwid to power their online stores.

The faster, easier way to capture user feedback at scale

Join over 3,051 product managers and see how easy it is to build products people love.

Did you know 80% of software features are rarely or never used? That's a lot of wasted effort.

SaaS software companies spend billions on unused features. Last year, it was $29.5 billion.

We saw this problem and decided to do something about it. Product teams needed a better way to decide what to build.

That's why we created ProductLift - to put all feedback in one place, helping teams easily see what features matter most.

In the last four years, we've helped over 3,051 product teams (like yours) double feature adoption and halve the costs. I'd love for you to give it a try.

Ruben Buijs

Founder & Digital Consultant