Knowledge base plugin for Shopify
Self-service help center for Shopify stores. Reduce support costs by letting customers find answers instantly.
Create your Knowledge base
Shopify merchants spend too much time answering the same support questions. Create a searchable knowledge base with shipping policies, return instructions, product guides, and FAQ pages. Reduce cart abandonment by proactively answering pre-purchase questions. Perfect for Shopify stores scaling their support, DTC brands reducing support costs, and Shopify app developers providing customer documentation.
Explore other ProductLift features for Shopify
Answer shipping, return, and product questions before customers email you. Save hours per week on support.
Every support ticket costs money. A knowledge base pays for itself by deflecting common questions.
Detailed product guides, setup instructions, and FAQ pages increase customer satisfaction and reduce returns.
Your knowledge base works while you sleep. International customers get answers in their timezone.
AI Content Creation
Rewrite and improve articles with AI, enabling team members to create polished articles efficiently without the need for extensive editing.
Markdown Sync with Bulk Upload
Sync your documentation from Git repositories or upload multiple markdown files at once for rapid knowledge base setup and maintenance.
Automatic Image Management
Upload images directly in the editor with automatic optimization and CDN hosting—no manual image management needed.
File Attachments
Attach PDF, Excel, and other document types to your articles for comprehensive resource sharing.
Flexible Widget Options
Display as a sidebar widget, embedded iframe, or standalone help center to fit your Shopify site structure perfectly.
Customizable Design
Extensive design options to match your brand, ensuring a cohesive look and feel with your existing platforms.
Shopify store owners reduce support costs by offering self-service help. Create product guides, shipping FAQs, and return policies in a searchable knowledge base. Customers get instant answers, and you spend less time replying to the same questions. Embed seamlessly into your Shopify store.
Experience our knowledge base seamlessly integrated into the web page.
Explore our full-featured, standalone knowledge base in action.
View Standalone DemoNeed more details? Read the full Shopify installation guide.
(and more)
Embed feedback, roadmap, changelog, and knowledge base widgets into your product.
Seamlessly authenticate users without requiring new accounts.
Easily embed feedback boards, roadmaps, or changelogs in your site via iframe.
Allows formatting of posts with a full WYSIWYG editor.
Host structured knowledge bases with unlimited topics and subtopics.
Generate knowledge base articles based on changelog updates.
Custom branding with SCSS, custom domain, and flexible tab configurations.
Integrate seamlessly with external platforms via API and webhooks.
3,051 of the best product managers, SaaS companies, and digital businesses are building better with ProductLift
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Founder
Join over 3,051 product managers and see how easy it is to build products people love.
Did you know 80% of software features are rarely or never used? That's a lot of wasted effort.
SaaS software companies spend billions on unused features. In 2025, it was $29.5 billion.
We saw this problem and decided to do something about it. Product teams needed a better way to decide what to build.
That's why we created ProductLift - to put all feedback in one place, helping teams easily see what features matter most.
In the last five years, we've helped over 3,051 product teams (like yours) double feature adoption and halve the costs. I'd love for you to give it a try.
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Works With All Popular Platforms
Wordpress
Wix
Shopify
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Woocommerce
Webflow
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