Knowledge base plugin for Shopline

The Ultimate Shopline Knowledge Base Plugin

Create and manage a comprehensive knowledge base for your Shopline site to support your users and enhance self-service capabilities.

Create your Knowledge base
Aaron Dye Timothy M. Ben Marco Chris R.
from 124+ reviews
Shopline knowledge base interface screenshot

starstarstarstarstar

"I loved everything about it! The user interface, the way it lays out is so amazing. Down to internal notes, attachments, and just simply works for us and our company."

Timothy
CEO at Indema

Explore other ProductLift features for Shopline

Improve Customer Support

Provide instant access to helpful articles and guides in the knowledge base for Shopline, reducing the need for direct support and increasing customer satisfaction.

Reduce Support Costs

By enabling users to find answers themselves on the knowledge base in Shopline, you can significantly cut down on support tickets and operational costs.

Increase User Engagement

A well-maintained Shopline Plugin knowledge base keeps users engaged by providing them with the resources they need to successfully use your product.

Streamline Onboarding

Accelerate user onboarding with structured educational content in the knowledge base that helps new users understand and utilize your product more effectively.

Top 6 Reasons Why Over 3,000 Users Love our Knowledge Base

AI Content Creation

Rewrite and improve articles with AI, enabling team members to create polished articles efficiently without the need for extensive editing.

Markdown Sync with Bulk Upload

Sync your documentation from Git repositories or upload multiple markdown files at once for rapid knowledge base setup and maintenance.

Automatic Image Management

Upload images directly in the editor with automatic optimization and CDN hosting—no manual image management needed.

File Attachments

Attach PDF, Excel, and other document types to your articles for comprehensive resource sharing.

Flexible Widget Options

Display as a sidebar widget, embedded iframe, or standalone help center to fit your Shopline site structure perfectly.

Customizable Design

Extensive design options to match your brand, ensuring a cohesive look and feel with your existing platforms.

Demo: See It in Action

Experience our knowledge base seamlessly integrated into the web page.

Other demos

Sidebar Demo

See how our knowledge base works as a convenient sidebar widget.

View Sidebar Demo

Standalone Demo

Explore our full-featured, standalone knowledge base in action.

View Standalone Demo

How it works

1

Create an account

2

Create and Organize Content

3

Embed it on Shopline

Need more details? Read the full Shopline installation guide.

Get started - free

Features

Build a great Shopline knowledgebase with these features

(and more)

Widgets for Integration


Embed feedback, roadmap, changelog, and knowledge base widgets into your product.

Single Sign-On (SSO)


Seamlessly authenticate users without requiring new accounts.

Embeddable Iframes


Easily embed feedback boards, roadmaps, or changelogs in your site via iframe.

WYSIWYG Editor


Allows formatting of posts with a full WYSIWYG editor.

Knowledge Base Management


Host structured knowledge bases with unlimited topics and subtopics.

AI Knowledge Base Articles


Generate knowledge base articles based on changelog updates.

Full Customization


Custom branding with SCSS, custom domain, and flexible tab configurations.

API and Webhooks


Integrate seamlessly with external platforms via API and webhooks.

 

Trusted by the best

3,051 of the best product managers, SaaS companies, and digital businesses are building better with ProductLift

Sebastian F.

Sebastian F.

Entrepreneur

This app will help you connect with your users and gather feedback like never before. The UI is clean and focused. The different pages and forms can be fully customized. Ruben is an amazing developer and entrepreneur with a proven track record. ProductLift is going places and you should get onboard.
Aaron Dye

Aaron Dye

An excellent product with equally excellent support! Everything just works, and when I had questions, the team was incredibly responsive.
Timothy M.

Timothy M.

Product Manager

This tool is literally a needle in a haystack. I was using Frill, and this doesn't even compare. The user interface, the way it lays out — so amazing. Also amazing support team!
Ben

Ben

Product Owner

Helped us quickly move away from our antiquated spreadsheet to a user-interactive system. User feedback is now collected in real-time. Support has been super speedy!
Marco

Marco

Based in Europe, ideal for privacy-conscious customer interaction. Constant improvements by Ruben together with thorough support make ProductLift a solid and future-proof choice.
Chris R.

Chris R.

Founder

By far the most customizable of all the feedback tools and much better than Feedbear. Developer is super responsive and support has been great. Highly recommend!

Shopline Knowledge base FAQ

How do I install the Knowledge base Shopline plugin?

Add a knowledge base to Shopline by adding it as an iframe or a JavaScript code. Create a ProductLift account, go to your knowledge base and click "Embed". Now, copy the provided code and paste it into your Shopline site via the Plugin section in your Shopline dashboard and activate it.

Can I customize the knowledge base to fit my brand?

Yes, the Plugin Shopline knowledge base offers extensive customization options for colors, fonts, and layouts to ensure it aligns with your brand identity.

Is the Plugin knowledge base Shopline user-friendly?

Absolutely, it features a great user experience and anyone is able to add or edit content in the knowledge base without needing technical skills.

Does the knowledge base Plugin work well with other Shopline plugins?

Yes, it’s designed to integrate seamlessly with a wide range of Shopline plugins, enhancing its functionality and your site’s overall utility.

Can the knowledge base be public or private?

You control the visibility of your knowledge base; it can be public for all to see or private, restricted to certain users or roles.

What integrations does the Shopline Plugin knowledgebase support?

Yes, the knowledgebase Shopline Plugin offers integration capabilities with external tools such as Jira, Google Analytics, Slack, Pabbly Connect, and it also provides an API. This integration helps streamline your workflow and enhance productivity.

Who takes care of updates and maintenance?

All updates and maintenance for the Plugin Shopline knowledgebase are managed by us, ensuring that your site always has the latest features with minimal downtime.

What is Shopline?

Shopline is an e-commerce platform that enables businesses to create and manage their online stores.

The faster, easier way to capture user feedback at scale

Join over 3,051 product managers and see how easy it is to build products people love.

Aaron Dye Timothy M. Ben Marco Chris R.
from 124+ reviews
ProductLift dashboard preview ProductLift dashboard preview

Did you know 80% of software features are rarely or never used? That's a lot of wasted effort.

SaaS software companies spend billions on unused features. In 2025, it was $29.5 billion.

We saw this problem and decided to do something about it. Product teams needed a better way to decide what to build.

That's why we created ProductLift - to put all feedback in one place, helping teams easily see what features matter most.

In the last five years, we've helped over 3,051 product teams (like yours) double feature adoption and halve the costs. I'd love for you to give it a try.

Ruben Buijs, Founder
Ruben Buijs

Founder & Digital Consultant

Works With All Popular Platforms

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