For Customer Success

Turn Customer Feedback Into Retention and Expansion

Customer success teams waste hours chasing product updates and relaying feedback through Slack. ProductLift gives you a single place to collect requests, track them through development, and notify customers the moment you ship.

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Aaron Dye Timothy M. Ben Marco Chris R.
from 124+ reviews
Customer success feedback board with feature requests and votes

The Customer Success Feedback Problem

Before

With ProductLift

Customers ask "Any update on my request?" and you dig through Slack
Customers check the roadmap and see progress in real time
Feature requests lost in CRM notes nobody reads
Every request tracked with votes, revenue impact, and status
No way to prove that customer feedback influenced the product
Show exactly which shipped features came from customer input
At-risk accounts churn because they feel ignored
Automatic notifications when requested features ship
CS team manually relays feedback to product with no visibility
Submit on behalf of customers and track everything in one dashboard

Why Customer Success Teams Need a Feedback System

Customer success teams sit at the intersection of the customer and the product organization. They hear firsthand which missing features frustrate accounts, which improvements would unlock expansion revenue, and which unresolved requests put renewals at risk. Yet in most companies, this intelligence has no structured home. It lives in CRM notes, Slack messages to the product manager, and verbal updates during weekly syncs that are forgotten by the next meeting.

The cost of this gap is measurable. When a customer asks for a feature and never hears back, trust erodes. When a CS manager can't show the product team that five enterprise accounts are asking for the same capability, those accounts get deprioritized in favor of whatever request happens to be top of mind. When a feature finally ships but nobody tells the customers who asked for it, the company misses the retention and expansion opportunity that the feature was supposed to create.

Closing the feedback loop is the single highest leverage activity a customer success team can perform. Research consistently shows that customers who feel heard are significantly less likely to churn, even when their request has not been fulfilled yet. The key is visibility: customers need to see that their input was received, that it is being evaluated, and that they'll be notified if and when it ships. This transforms the relationship from "I submitted a request into a void" to "I can see my request on the roadmap and it is scheduled for next quarter."

Revenue-weighted prioritization adds another dimension. Not every feature request carries the same business impact. A request from ten free-tier users is different from the same request backed by five enterprise accounts representing substantial monthly recurring revenue. By connecting billing data to the feedback pipeline, customer success teams can make a compelling, data-backed case for the features that protect and grow the most valuable accounts.

ProductLift gives customer success teams a dedicated workflow for this. CS managers submit requests on behalf of customers, attach account context and revenue data via the Stripe integration, and track each request through the Journey Model: from feedback board to roadmap to changelog. When the feature ships, every linked customer gets an automatic notification. The CS team can then use the changelog as proof of value during renewal conversations, showing a clear history of features that were requested by the customer and delivered by the product team.

Built for Customer Success Workflows

Submit on Behalf of Customers

Log feature requests during calls or from support tickets. Attach the customer's name, account, and MRR so product sees the full picture.

Revenue Weighted Prioritization

Connect Stripe to see which requests come from your highest value accounts. Prioritize features that protect and grow revenue.

Automatic Status Notifications

When product moves a feature to In Progress or Shipped, every customer who requested it gets notified. No more manual follow-up emails.

Internal Notes and Comments

Add private context to requests that only your team can see. Share churn risk, renewal dates, or deal size without exposing it to customers.

Shared Roadmap Visibility

Share a public or customer-only roadmap so accounts can see what you are building next. Reduce inbound questions and build trust.

Changelog for Shipped Features

When you ship, publish to your changelog. Customers see the value you deliver over time, which strengthens renewal conversations.

6,035

Product teams using ProductLift

157,624

Feature requests collected

39,406

Features shipped and announced

Trusted by Customer Success Teams Worldwide

Sebastian F.

Sebastian F.

Entrepreneur

This app will help you connect with your users and gather feedback like never before. The UI is clean and focused. The different pages and forms can be fully customized. Ruben is an amazing developer and entrepreneur with a proven track record. ProductLift is going places and you should get onboard.
Aaron Dye

Aaron Dye

An excellent product with equally excellent support! Everything just works, and when I had questions, the team was incredibly responsive.
Timothy M.

Timothy M.

Product Manager

This tool is literally a needle in a haystack. I was using Frill, and this doesn't even compare. The user interface, the way it lays out — so amazing. Also amazing support team!
Ben

Ben

Product Owner

Helped us quickly move away from our antiquated spreadsheet to a user-interactive system. User feedback is now collected in real-time. Support has been super speedy!
Marco

Marco

Based in Europe, ideal for privacy-conscious customer interaction. Constant improvements by Ruben together with thorough support make ProductLift a solid and future-proof choice.
Chris R.

Chris R.

Founder

By far the most customizable of all the feedback tools and much better than Feedbear. Developer is super responsive and support has been great. Highly recommend!

Customer Success FAQ

Can CS reps submit feedback on behalf of customers?

Yes. Any team member can submit a feature request and attach it to a specific customer account. The request includes the customer's name, MRR, and any context you add. This means product always knows who asked for what and how much revenue is behind it.

How do customers get notified when their feature ships?

When you move a feature to Shipped on your roadmap and publish it to your changelog, every customer who voted or was attached to that request receives an automatic email notification. No manual follow-up needed.

Can I prioritize by revenue impact?

Yes. Connect your Stripe account and ProductLift weights feature requests by the combined MRR of customers who requested them. You can also use RICE, ICE, or MoSCoW frameworks alongside revenue data.

Can I share a roadmap with specific accounts only?

Yes. Create a private roadmap visible only to logged-in customers, or share it with specific user groups. You control exactly who sees what, so you can share different views with different customer segments.

Is there a free trial?

Yes. 14-day free trial with full access, no credit card required. Plans start at $19/mo billed annually.

Stop Losing Customers Over Untracked Feedback

Join 6,000+ teams using ProductLift to close the feedback loop and reduce churn

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