For Ecommerce

Build the Store Features Your Customers Actually Want

Ecommerce teams guess which checkout improvements, shipping options, and product features will drive revenue. ProductLift lets your customers tell you directly. Collect requests, let shoppers vote, and ship the changes that increase conversions and retention.

Built for ecommerce
4.8 on G2
5-minute setup
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Aaron Dye Timothy M. Ben Marco Chris R.
from 124+ reviews
Ecommerce feedback board with customer feature requests and votes

Why Ecommerce Teams Need Customer Feedback

Before

With ProductLift

Guessing which checkout improvements will boost conversions
Customers vote on exactly which improvements matter most
Support tickets about missing features buried in your helpdesk
Feature requests collected in one place with vote counts
Building shipping or payment features nobody asked for
Prioritize store improvements backed by real customer demand
Customers leave for a competitor without telling you why
Customers tell you what they need and stay because you listen
No way to announce new store features to interested shoppers
Automatic notifications when requested improvements go live

Why Ecommerce Teams Need Structured Customer Feedback

Ecommerce businesses make hundreds of decisions about their store experience: which payment methods to support, how shipping options are presented, what the checkout flow looks like, which product features to add, and how returns are handled. Each of these decisions directly affects conversion rates, average order value, and customer retention. Yet most ecommerce teams make these decisions based on analytics data alone, missing the qualitative signal that explains why customers behave the way they do.

Analytics can tell you that 40% of users abandon checkout at the shipping step, but it can't tell you whether the problem is missing delivery options, unexpected costs, unclear delivery timelines, or something else entirely. Customer feedback fills this gap. When shoppers can tell you specifically what they need, what frustrates them, and what would make them buy more, you can prioritize store improvements with a level of confidence that analytics alone can't provide.

The challenge for ecommerce teams is that customer feedback typically arrives through support tickets, social media comments, product reviews, and post-purchase surveys. Each channel captures a fragment of the picture. Support sees complaints. Reviews capture post-purchase sentiment. Surveys collect structured responses but only from the small percentage of customers who bother to complete them. No single channel provides a complete view of what customers want improved.

A dedicated feedback board changes this dynamic by giving customers a single destination to suggest improvements and vote on ideas others have submitted. Over time, the board becomes a continuously updated priority list of what your customers want most. Categories can separate requests by area: checkout improvements, shipping options, product suggestions, payment methods, and store features. Vote counts provide a clear signal of demand that is more reliable than any individual support ticket or review.

For ecommerce businesses using Stripe for payments, ProductLift adds revenue context to every piece of feedback. You can see whether a request comes primarily from high-spending repeat customers or from one-time buyers. Embeddable widgets let you place feedback collection directly on your store pages, and the changelog feature lets you announce improvements to the shoppers who requested them, encouraging repeat visits and building loyalty through demonstrated responsiveness.

How Ecommerce Teams Use ProductLift

Collect Store Improvement Requests

Embed a feedback board on your store. Customers request new payment methods, shipping options, product features, and checkout improvements.

Let Customers Vote on Priorities

Shoppers vote on requests that matter to them. You see which improvements have the most demand and the biggest potential revenue impact.

Prioritize by Revenue Impact

Connect Stripe to see which requests come from your highest spending customers. Build the features that protect and grow your revenue.

Share Your Store Roadmap

Show customers what improvements are coming. Build anticipation for new features and give shoppers a reason to return.

Announce Store Updates

Publish new features to your changelog. Shoppers who requested improvements get notified automatically when they go live.

Works With Any Platform

Embed on Shopify, WooCommerce, BigCommerce, or any custom store. One code snippet, no plugin conflicts, no performance impact.

6,035

Teams using ProductLift

157,624

Feature requests collected

39,406

Features shipped to customers

Trusted by Product Teams Worldwide

Sebastian F.

Sebastian F.

Entrepreneur

This app will help you connect with your users and gather feedback like never before. The UI is clean and focused. The different pages and forms can be fully customized. Ruben is an amazing developer and entrepreneur with a proven track record. ProductLift is going places and you should get onboard.
Aaron Dye

Aaron Dye

An excellent product with equally excellent support! Everything just works, and when I had questions, the team was incredibly responsive.
Timothy M.

Timothy M.

Product Manager

This tool is literally a needle in a haystack. I was using Frill, and this doesn't even compare. The user interface, the way it lays out — so amazing. Also amazing support team!
Ben

Ben

Product Owner

Helped us quickly move away from our antiquated spreadsheet to a user-interactive system. User feedback is now collected in real-time. Support has been super speedy!
Marco

Marco

Based in Europe, ideal for privacy-conscious customer interaction. Constant improvements by Ruben together with thorough support make ProductLift a solid and future-proof choice.
Chris R.

Chris R.

Founder

By far the most customizable of all the feedback tools and much better than Feedbear. Developer is super responsive and support has been great. Highly recommend!

Ecommerce Feedback FAQ

Does it work with Shopify?

Yes. Embed the feedback board on any Shopify page using a Custom HTML section or the Online Store editor. No app install required. Works with all Shopify themes and doesn't affect page speed.

Can shoppers submit feedback without creating an account?

Yes. Anonymous voting and submission is supported by default. You can optionally require email authentication or connect it to your store's existing customer accounts via SSO.

How do I prioritize requests by customer spend?

Connect your Stripe account and ProductLift automatically weights requests by the combined spend of customers who voted. High-value customer requests rise to the top.

Can I use this for product requests, not just store features?

Absolutely. Ecommerce teams use ProductLift for store feature requests, product line suggestions, marketplace improvements, and more. Create separate boards for different categories.

Is there a free trial?

Yes. 14-day free trial with full access, no credit card required. Plans start at $19/mo billed annually.

Start Building the Store Your Customers Want

Join 6,000+ teams using ProductLift to collect feedback and ship features that drive revenue

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