Jira Product Discovery vs UserVoice (2026): Features & Pricing Compared

Quick verdict: Jira Product Discovery wins for Atlassian teams on a budget. UserVoice wins for enterprises needing advanced analytics. But here's the catch: JPD has no public feedback portal (customers can't vote), and UserVoice costs $699+/month minimum. For teams wanting public feedback collection without enterprise pricing, ProductLift offers both at $14/month.

The Verdict

These tools serve completely different markets. Jira Product Discovery is free for up to 10 users and integrates seamlessly with Jira Software—but it's internal-only. Your customers cannot submit ideas or vote directly. You must manually relay their feedback, which defeats the purpose for most feedback workflows.

UserVoice is the opposite: a full enterprise feedback platform with advanced analytics, segmentation, and prioritization. But at $699/month minimum (often $21,000+/year), it's priced exclusively for Fortune 500 companies. There's no self-serve signup—you must go through sales.

Bottom line: Choose JPD if you're already on Atlassian and only need internal prioritization. Choose UserVoice if you have enterprise budget and need advanced customer research. For everyone else wanting public feedback at reasonable cost, neither is ideal.

Quick Comparison

Feature	Jira Product Discovery	UserVoice
Starting Price	Free (up to 10 users)	$699/month
Public Feedback Portal	No	Yes
Customer Voting	No (internal only)	Yes
G2 Rating	4.3/5	4.5/5
Key Strength	Jira integration	Enterprise analytics
Key Weakness	No public portal	Enterprise-only pricing
Best For	Atlassian teams	Fortune 500 companies

Features comparison

Features UserVoice has that Jira Product Discovery doesn’t

• Offers a widget to embed in your product, seamlessly integrating feedback collection into user experience.
• Integrates with Azure DevOps for enterprise development workflows.
• Connects with 5,000+ apps through Zapier for workflow automation.

Features UserVoice misses

• Lacks private boards, missing out on customizable and controlled feedback environments.
• No weekly reports feature, missing out on regular insights into user engagement.
• No custom statuses feature, limiting feedback and project tracking customization.
• Does not offer estimated dates for implementations, reducing clarity around feedback resolution timelines.

Languages comparison

Reviews and awards comparison

Price comparison

The pricing gap is massive:

Scenario	JPD	UserVoice	Difference
10 users	Free	$699/mo	$699/mo
20 users	$163/mo	$699+/mo	$536+/mo
Annual cost (10 users)	$0	$8,388+	$8,388+

JPD is dramatically cheaper—but you're comparing an internal tool to an enterprise feedback platform. The real question: do you need public customer feedback?

When to Choose Jira Product Discovery

Choose JPD if:

• You're all-in on Atlassian — Already using Jira Software, Confluence, etc.
• Internal prioritization is enough — Your PM team decides without direct customer voting
• Budget is critical — Can't justify $699+/month
• Small team — Free tier works for up to 10 users
• You have another feedback channel — Customer success manually captures requests

When to Choose UserVoice

Choose UserVoice if:

• Enterprise budget available — $699+/month is acceptable
• Fortune 500 company — Need enterprise-grade security and compliance
• Advanced analytics required — Deep customer segmentation and revenue attribution
• Sales team involvement — Want to link feedback to CRM opportunities
• Long sales cycle acceptable — Can wait for procurement process

Consider ProductLift Instead

Both tools have significant trade-offs. JPD lacks any customer-facing features. UserVoice prices out 99% of companies.

ProductLift offers a middle path:

• $14/month per admin — Unlimited voters. No enterprise minimums.
• Public feedback portal — Unlike JPD, customers vote directly
• 22 languages — More than JPD's 19
• Knowledge base included — Unlike both JPD and UserVoice
• Jira integration — Connect feedback to Jira like JPD
• RICE, ICE, MoSCoW scoring — Prioritization frameworks included
• Stripe integration — See MRR impact of feature requests

For teams wanting public feedback without enterprise complexity or pricing, ProductLift delivers the features of both at a fraction of the cost.

Start your free trial

Conclusion

Jira Product Discovery is best for Atlassian-native teams doing internal prioritization on a budget. The complete lack of public feedback features makes it unsuitable for customer-facing use cases.

UserVoice is best for Fortune 500 companies with enterprise budgets and complex analytics needs. The $699/month minimum prices out most SMBs and startups.

For teams wanting public customer feedback at reasonable cost, consider ProductLift instead.

Frequently Asked Questions

Can customers vote in Jira Product Discovery?

No. JPD is an internal tool only. Customers cannot access the system, submit ideas, or vote. You must manually enter their feedback from other channels (email, support tickets, etc.).

Why is UserVoice so expensive?

UserVoice targets enterprise customers (Fortune 500) who need advanced analytics, compliance, and dedicated support. The $699/month minimum reflects their focus on large organizations, not SMBs.

Does Jira Product Discovery have a public roadmap?

JPD allows sharing roadmap views, but it's designed for internal stakeholders. There's no public feedback portal where customers can see and vote on the roadmap.

Is there a cheaper alternative to UserVoice with similar features?

Yes. ProductLift offers public feedback portals, voting, roadmaps, and changelog for $14/month per admin. It includes prioritization frameworks and Stripe integration at a fraction of UserVoice's cost.

Can I use Jira Product Discovery without Jira Software?

No. JPD requires a Jira Software subscription. It's designed as an extension to the Atlassian ecosystem, not a standalone product.

Which tool has better customer feedback features?

UserVoice has far superior customer feedback features—public portals, voting, analytics, segmentation. JPD has essentially no customer-facing feedback features at all.