Canny vs Pendo (2026): Features & Pricing Compared

Quick verdict: Canny wins for dedicated customer feedback. Pendo wins for product analytics with feedback as a bonus. These tools solve different problems—Canny is feedback-first, Pendo is analytics-first. If you need proper feedback collection without Canny's tracked user pricing ($79-661/mo) or Pendo's opaque costs ($7k-35k/year), ProductLift offers it at $14/month.

The Verdict

Don't compare these tools as equals—they have fundamentally different purposes:

Canny is a dedicated feedback platform. Customers submit ideas, vote on features, and track progress on public boards. It's excellent at feedback collection but expensive at scale (tracked user pricing) and English-only.

Pendo is a product analytics platform that includes feedback features. Its core strength is usage analytics, session replay, and in-app guides. Feedback exists but feels like an add-on, not the main product.

Bottom line: Choose Canny if customer feedback collection is your primary need. Choose Pendo if you primarily need analytics and want basic feedback features bundled in. If feedback is important but Canny's pricing or limitations don't work, look at dedicated alternatives.

Quick Comparison

Feature	Canny	Pendo
Primary Focus	Feedback collection	Product analytics
Starting Price	Free (100 users)	Free (500 MAU)
At Scale	$311-661/mo	$7,000-35,000/year
Public Voting Boards	Excellent	Basic
Product Analytics	No	Excellent
G2 Rating	4.6/5	4.4/5
Languages	English only	English only
Key Strength	GitHub/Intercom integration	Analytics & guides

Features comparison

Features Pendo has that Canny doesn’t

• No additional features compared to Canny.

Features Pendo misses

• Lacks private boards, missing out on customizable and controlled feedback environments.
• No internal comments feature, limiting in-team communication on user feedback.
• No custom statuses feature, limiting feedback and project tracking customization.
• Does not offer estimated dates for implementations, reducing clarity around feedback resolution timelines.
• No GitHub integration for linking feedback to code.

Languages comparison

Reviews and awards comparison

Price comparison

Different models, both expensive at scale:

Need	Canny	Pendo
Just starting	Free (100 users)	Free (500 MAU)
Growing startup	$311/mo	~$7,000/year
Established company	$661/mo	~$20,000/year

Canny is cheaper for pure feedback needs. Pendo costs more but includes analytics you might not need for feedback alone.

When to Choose Canny

Choose Canny if:

• Feedback is primary need — Customer voting and roadmaps
• GitHub/Intercom user — These integrations are valuable
• English-only acceptable — No localization needs
• Budget can scale — Tracked user pricing won't break you
• Don't need analytics — Product usage tracking isn't required

When to Choose Pendo

Choose Pendo if:

• Analytics is primary need — Product usage insights matter most
• In-app guides needed — User onboarding and tooltips
• Feedback is secondary — Nice-to-have, not core workflow
• Budget available — $7,000-35,000/year is acceptable
• Session replay valuable — Need to see user interactions

Consider ProductLift Instead

Both tools have significant limitations for feedback-focused teams:

ProductLift offers dedicated feedback without the downsides:

• $14/month per admin — No tracked users or opaque pricing
• Public voting boards — Like Canny, customers vote directly
• 22 languages — Unlike both Canny and Pendo
• Knowledge base included — Neither competitor offers this
• RICE, ICE, MoSCoW scoring — Built-in prioritization
• Stripe integration — See MRR impact of feature requests

For teams who need proper feedback collection without analytics overhead or tracked user pricing, ProductLift is the better choice.

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Conclusion

Canny is best for teams who need dedicated feedback collection with strong GitHub/Intercom integration. Be prepared for tracked user pricing at scale.

Pendo is best for teams who primarily need product analytics and want basic feedback bundled in. Don't choose it just for feedback—you'll overpay for analytics you don't need.

For focused feedback needs without either tool's limitations, consider ProductLift at $14/month.

Frequently Asked Questions

Is Pendo a good feedback tool?

Pendo includes feedback features, but it's primarily an analytics platform. For dedicated feedback collection with voting boards and roadmaps, purpose-built tools like Canny or ProductLift are better.

Does Canny have product analytics?

No. Canny focuses purely on feedback collection. For product usage analytics, you'd need a separate tool like Pendo, Amplitude, or Mixpanel.

Which is cheaper, Canny or Pendo?

For feedback only, Canny is cheaper. Canny costs $79-661/month depending on tracked users. Pendo typically costs $7,000-35,000/year—but includes analytics you might not need.

Can I use Canny and Pendo together?

Yes, many teams use Pendo for analytics and Canny for feedback. But this means paying for two expensive tools and managing separate systems.

Do either support multiple languages?

No. Both Canny and Pendo are English-only. For multilingual feedback collection, look at ProductLift (22 languages) or similar tools.

What if I just need simple feedback collection?

Both tools may be overkill. Canny's pricing scales with users, Pendo includes analytics you don't need. Consider simpler, cheaper alternatives like ProductLift ($14/mo), Nolt ($25/mo), or Frill ($25/mo).