Canny Pricing 2026: Plans, Costs & Hidden Fees

Canny is a well-known feedback management tool with a clean interface and solid integrations. But its pricing model has become a growing source of frustration for teams that outgrow the free tier. Plans start from free (25 tracked users) through Core (from $19/mo) and Pro (from $79/mo) to custom Business pricing. What looks cheap at first glance gets expensive fast: the $19/mo and $79/mo prices are only for ~100 tracked users. At 1,000 users, Core jumps to ~$275/mo and Pro to ~$579/mo.

In this guide, we break down every Canny pricing tier and calculate real costs at different team sizes. We also highlight the hidden expenses you will not find on their pricing page and show how it compares to ProductLift at every scale point.

Canny Pricing Plans in 2026

Canny offers four pricing tiers. Here is what each one includes and where the limitations start to bite.

Free Plan

• Cost: $0/month
• Tracked users: 25
• Includes: Unlimited posts, automatic feedback capture, Autopilot AI
• Missing: Custom domain, content translations, PM integrations, advanced privacy, SSO, CRM integrations

The free plan works for very early-stage products with a tiny user base. The 25 tracked user cap means you will outgrow it almost immediately once your product gains any traction.

Core Plan

• Cost: From $19/month (billed annually), scales with tracked users
• Tracked users: 200+ (at base price, increases with spend)
• Includes: Everything in Free plus custom domains, content translations
• Missing: PM integrations, advanced privacy, SSO, CRM integrations

Core starts at $19/month for ~100 tracked users, which looks affordable. But the price scales with your user count. At 200 users it is already $49/mo, at 700 users it hits $175/mo, and at 1,250 users you are paying $275/mo. The base price is misleading.

Pro Plan (Most Popular)

• Cost: From $79/month (billed annually), scales with tracked users
• Tracked users: 200+ (at base price, increases with spend)
• Includes: Everything in Core plus PM integrations (Jira, GitHub, etc.), advanced privacy
• Missing: SSO integrations, CRM integrations, dedicated support

This is Canny's most popular tier. It starts at $79/month for ~100 tracked users, but scales aggressively: $129/mo at 200 users, $379/mo at 700 users, and $579/mo at 1,250 users. Most growing SaaS teams will be well into triple digits within their first year.

Business Plan

• Cost: Custom pricing ("Let's talk")
• Tracked users: 5,000+
• Includes: Everything in Pro plus SSO integrations, CRM integrations, priority support, custom tracked user limits
• Missing: Knowledge base, prioritization frameworks, Stripe integration

Business is Canny's enterprise tier with custom pricing. You need to contact their sales team for a quote. Even at this level, several features that teams commonly need are simply not available on any plan.

Real Cost at Scale

The tracked user pricing is where Canny gets expensive fast. The $19/mo and $79/mo prices on their pricing page are just the starting prices for ~100 tracked users. As your user base grows, the price scales up dramatically.

A growing SaaS with 700 tracked users pays $175-379/month depending on the plan, not the $19-79 advertised on the pricing page. At 1,250 users, you are looking at $275-579/month. That is a 14x increase from the advertised Core starting price.

This is the core issue with Canny's pricing: it looks cheap at first glance, but the tracked-user slider reveals costs that rival enterprise tools.

Hidden Costs You Won't See on the Pricing Page

1. The Tracked User Cliff

Canny's pricing is built around "tracked users." Anyone who interacts with your feedback board counts. This means every person who votes, comments, or submits feedback counts toward your cap. The free plan only includes 25 tracked users -- if you embed a feedback widget in your app, you will burn through that limit within days.

"Canny is forcing me from their free plan to a paid plan -- the jump feels predatory." -- Canny user

2. Branding You Can't Remove

On Free and Core plans, your feedback portal displays "Powered by Canny" branding. The Pro plan offers advanced privacy, but full white-label branding requires the Business plan with custom pricing. For B2B SaaS companies that care about a professional, branded experience, this means contacting sales and negotiating a custom deal.

"I still have 'Powered by Canny' branding on my site." -- G2 reviewer

3. No Self-Service Cancellation

Multiple users have reported that canceling a Canny subscription is not possible through the dashboard. You have to email their support team and wait for a response.

"Tried to cancel but can't do it self-service -- had to email support." -- Canny user

4. Limited Localization

Canny now offers content translations starting on the Core plan. However, full multi-language support for the feedback portal interface remains limited compared to dedicated localization solutions. If your product serves users in many languages, you may still find the translation capabilities restrictive.

"I've been requesting better localization for years. It's improving but still limited." -- Long-time Canny user

5. Missing Features at Every Tier

No matter which Canny plan you choose, the following features are unavailable:

• Knowledge base -- you need a separate tool
• Prioritization frameworks (RICE, ICE, MoSCoW) -- you need a spreadsheet or another tool
• Stripe integration -- no way to tie feedback to revenue data
• Anonymous voting -- all voters must create accounts

Each missing feature means another subscription, another tool, and more context switching for your team. Other feedback tools have similar gaps at different price points; see our UserVoice pricing and Productboard pricing breakdowns for comparison.

What Canny Does Well

To be fair, Canny has genuine strengths:

• Clean, polished UI -- one of the best-looking feedback tools on the market
• GitHub integration -- two-way sync with issues is excellent for dev teams
• Intercom integration -- works smoothly for support teams already on Intercom
• Autopilot AI -- automatic feedback capture and smart features included on all plans
• Established ecosystem -- large user base and active community

If your team lives in GitHub and Intercom and you have the budget for Pro or Business, Canny delivers a solid experience. The question is whether the price is justified when alternatives offer more for less.

Canny vs ProductLift: Pricing Comparison

Here is how Canny compares to ProductLift at different scale points.

Cost Comparison at Scale

ProductLift uses tiered plans with unlimited end-users, not per-tracked-user pricing. That means your entire user base can vote, comment, and submit feedback without affecting your bill. Canny's pricing page shows $79/mo for Pro, but that is the starting price for ~100 tracked users. At 700 users, you are paying $379/mo. At 2,500 users, $829/mo. For a detailed feature-by-feature comparison, see our Canny alternatives page. You can also browse our broader comparison of feedback tools for SaaS to see how other tools stack up.

FAQ

Is Canny worth the price?

Canny delivers a polished feedback experience, but the tracked-user pricing model means costs grow fast with your user base. The $19/mo Core and $79/mo Pro prices are only for ~100 tracked users. At 700 users, you are paying $175-379/mo. At 1,250 users, $275-579/mo. Combined with missing features like a knowledge base and prioritization frameworks, the total cost of ownership is higher than it appears.

What is Canny's cheapest plan?

Canny's cheapest option is the Free plan at $0/month with a 25 tracked user limit, unlimited posts, and Autopilot AI. The cheapest paid plan is Core at $19/month (billed annually), which bumps you to 100+ tracked users and adds custom domains and content translations.

Does Canny offer a free plan?

Yes. Canny offers a free plan limited to 25 tracked users with unlimited posts and Autopilot AI included. There is also a 14-day trial of paid features, but you will need to provide payment details.

How does Canny pricing compare to ProductLift?

ProductLift starts at $19/month (annual) with unlimited end-users. A team of up to 5 admins on ProductLift Pro pays $49/month. With Canny Pro at 700 users, you are paying $379/month. That is over 7x more. ProductLift also includes white-label branding and a knowledge base on every plan, plus prioritization frameworks from Pro, features Canny either locks behind Business pricing or does not offer at all.

Are there hidden costs with Canny?

Yes. The tracked user limits force upgrades as your user base grows -- Free caps out at just 25 users. White-label branding requires the Business plan with custom pricing. There is no self-service cancellation. You also need separate tools for a knowledge base and prioritization frameworks.

Frequently Asked Questions

Does Canny offer a free trial?

Canny offers a free plan (not a trial) limited to 25 tracked users with unlimited posts and Autopilot AI. There is also a 14-day trial of paid features, but you will need to provide payment details.

Can I switch Canny plans mid-billing cycle?

Yes, Canny supports plan upgrades at any time. Downgrades take effect at the end of your current billing period. If you exceed your tracked user limit, you may be forced to upgrade.

What happens when I exceed Canny's tracked user limit?

Once you hit your plan's tracked user cap, new users cannot interact with your feedback boards. You either upgrade to a higher plan or stop collecting feedback from new users.

Does Canny offer annual billing discounts?

Yes. The prices listed in this article reflect annual billing. Monthly billing is approximately 20% higher.

Can I export my data from Canny?

Canny offers CSV exports of feedback data. If you decide to migrate, ProductLift offers free migration assistance to help you move your data.

Verdict: When Canny Makes Sense (and When It Doesn't)

Choose Canny if:

• You have fewer than 25 users and want a free, polished feedback tool
• Your workflow is deeply integrated with GitHub and Intercom
• You have the budget for Pro ($79/mo) or Business (custom pricing) and need PM integrations
• You do not need a knowledge base, prioritization frameworks, or revenue-linked feedback

Choose ProductLift if:

• You want unlimited tracked users without per-user pricing surprises
• You need white-label branding included, not locked behind the top tier
• You serve users in multiple languages (28 supported)
• You want feedback, roadmap, changelog, and knowledge base in one tool
• You need prioritization frameworks built in, not bolted on
• You want to connect feedback to Stripe revenue data

For most SaaS teams, Canny's tracked-user pricing creates costs that scale with your success. The $19/mo and $79/mo advertised prices are for ~100 users only. By the time you reach 1,000+ users, you are paying $250-529/month. ProductLift's flat per-admin pricing means the more users who engage with your feedback portal, the more value you get. Your bill stays the same regardless.

For more pricing comparisons, see our guides to Aha! pricing, Beamer pricing, and Pendo pricing.

Start a free ProductLift trial and see the difference a flat-rate pricing model makes.