Drupal Knowledge Base Module

Users Find Answers. Your Team Focuses on What Matters.

An AI-powered knowledge base for your Drupal site. Users search and find answers instantly. Zero database load, zero performance impact.

5,204 Drupal sites 4.8 on G2 5-minute setup

See Demo

★★★★★

from 124+ reviews

G2 4.8 Capterra 4.8

Try It Right Now

This is a live knowledge base. Try searching for an article. That is exactly how it works on your Drupal site.

How It Actually Works

Users find answers on their own. Your support team focuses on what matters.

Write articles (AI helps)

Use the editor or let AI draft documentation for your Drupal site. Setup guides, configuration references, troubleshooting articles.

Users search and find answers

AI-powered search handles typos, synonyms, and intent. Users find the right article without filing a ticket.

Analytics show content gaps

Every search is logged, including failed ones. You see exactly what to write next based on real user needs.

Unanswered questions become feature requests

When users search for something that doesn't exist yet, it can become a tracked feature request in your feedback board.

Why Drupal Sites Need a Better Knowledge Base

Before

With ProductLift

×Enterprise documentation locked inside developer wikis and READMEs

✓Public knowledge base with AI search accessible to all stakeholders

×Module configuration guides spread across drupal.org and Stack Overflow

✓One organized knowledge base for setup, configuration, and troubleshooting

×Complex architecture requires documentation only senior devs can write

✓AI content creation lets any team member produce polished documentation

×Multi-site Drupal setups need role-based documentation access

✓Private or public knowledge base with authentication controls built in

What You Can Do With This

Let AI Write Your Documentation

Talk to AI to generate help articles for your Drupal site. Any team member can create polished documentation in minutes, not hours.

See What Users Search For

Analytics log every search query on your Drupal knowledge base, including failed searches. Know exactly which articles to write next.

Make It Look Like Part of Your Site

Custom colors that match your Drupal theme. Custom fonts, custom domain. Remove all ProductLift branding. Your community sees your brand.

5,204

Teams using ProductLift knowledge bases

4.8

Rating on G2 and Capterra

5 min

To set up on Drupal

Trusted by Website Owners And Developers Worldwide

Sebastian F.

Entrepreneur

★★★★★

This app will help you connect with your users and gather feedback like never before. The UI is clean and focused. The different pages and forms can be fully customized. Ruben is an amazing developer and entrepreneur with a proven track record. ProductLift is going places and you should get onboard.

AppSumo

Aaron Dye

★★★★★

An excellent product with equally excellent support! Everything just works, and when I had questions, the team was incredibly responsive.

Google

Timothy M.

Product Manager

★★★★★

This tool is literally a needle in a haystack. I was using Frill, and this doesn't even compare. The user interface, the way it lays out — so amazing. Also amazing support team!

AppSumo

Ben

Product Owner

★★★★★

Helped us quickly move away from our antiquated spreadsheet to a user-interactive system. User feedback is now collected in real-time. Support has been super speedy!

AppSumo

Marco

★★★★★

Based in Europe, ideal for privacy-conscious customer interaction. Constant improvements by Ruben together with thorough support make ProductLift a solid and future-proof choice.

AppSumo

Chris R.

Founder

★★★★★

By far the most customizable of all the feedback tools and much better than Feedbear. Developer is super responsive and support has been great. Highly recommend!

AppSumo

Who Uses a Knowledge Base on Drupal

Plugin and Extension Developers

Your users need more than a readme file. Setup guides, troubleshooting articles, and configuration references all in one searchable place.

Agency Teams

Build a centralized knowledge base covering common tasks: updating content, managing media, basic troubleshooting. Stop answering the same client questions.

Content Publishers

Help contributors with editorial guidelines, submission processes, and platform documentation.

From Idea to Shipped Feature

One platform for the entire product lifecycle. Each step feeds the next.

Collect Feedback

Users submit feature requests and vote on priorities.

Plan on Your Roadmap

Drag items to Planned. Voters see the status change.

Ship and Announce

Move to Shipped. It becomes a changelog entry. Voters get notified.

Document It

Generate a help article from shipped features. AI writes the draft.

CMS users range from beginners to senior developers. Your knowledge base needs to serve both with content organized by skill level and searchable by intent, not just keywords.

ProductLift combines AI-powered search with analytics that show which articles get read and which search queries return nothing. You build documentation based on real user needs, not assumptions.

Ruben Buijs

Founder of ProductLift

Why Drupal Sites Need Documentation for Every Audience

Drupal's architecture serves developers, site builders, content editors, and administrators. Each audience needs different documentation, but most Drupal sites either have developer-only docs or no documentation at all.

ProductLift's knowledge base uses unlimited topic hierarchy to organize articles by audience and complexity. Developers find module configuration references. Content editors find publishing workflows. Administrators find security and maintenance guides. All in one searchable place.

Embedding the knowledge base in a Twig template requires a single code snippet. There's no module to install, no database tables, and no impact on your Drupal site's performance. Documentation loads from ProductLift servers and inherits your site styling.

AI-powered search bridges the gap between technical and non-technical users. When a content editor searches for help in plain language, the AI returns relevant results even if the documentation uses developer terminology. That capability alone deflects a significant portion of support tickets.

Explore More ProductLift Features

See what else you can add to your Drupal site

Changelog

Keep your Drupal users updated with a changelog

Feedback Board

Collect feedback from your Drupal visitors

Public Roadmap

Share your roadmap with Drupal visitors

Drupal Knowledge Base Module FAQ

How do I add a knowledge base to my Drupal site?

Add a Custom HTML block to any Drupal page, paste the ProductLift embed code, and publish. The embed works with any Drupal theme or template. Alternatively, host on a custom subdomain and link from your navigation.

Do I need to install a Drupal module?

No. ProductLift is hosted on its own servers and embedded via a small code snippet. There's nothing to install, no database tables created, and no performance impact on your Drupal site.

Can AI help me write knowledge base articles?

Yes. AI can rewrite and improve your drafts, making it easy for any team member to create polished documentation. Write a rough draft and let AI polish it.

Can the knowledge base be private?

Yes. Make your knowledge base public for all visitors or restrict access to authenticated users. Useful for internal team documentation or customer-only help centers.

How do I track what users are searching for?

Analytics show you which articles are most viewed, which search queries return no results, and where users drop off.

Can I customize the appearance?

Full customization for colors, fonts, and layout. White-label branding removes all ProductLift references.

Is there a free trial?

Yes. 14-day free trial with full access, no credit card required. Plans start at $19/mo (billed annually).

Comparing Knowledge Base Tools?

Still weighing options? Compare 14 of the top help-center and internal-wiki platforms side-by-side in our best knowledge base software guide. Real pricing, free-plan detail, AI-search notes, and ticket-deflection features for Zendesk Guide, Document360, Confluence, Notion, Guru, ProductLift, and more.

Help Users Find Their Own Answers

Create your knowledge base in 5 minutes. AI writes the first draft.

No credit card required · 14-day free trial · No module to install · Works with any theme