Kajabi Knowledge Base Plugin

Learners Find Answers. Your Team Focuses on Teaching.

An AI-powered knowledge base for your Kajabi site. Users search and find answers instantly. Zero database load, zero performance impact.

5,204 Kajabi sites 4.8 on G2 5-minute setup

See Demo

★★★★★

from 124+ reviews

G2 4.8 Capterra 4.8

Try It Right Now

This is a live knowledge base. Try searching for an article. That is exactly how it works on your Kajabi site.

How It Actually Works

Users find answers on their own. Your support team focuses on what matters.

Write articles (AI helps)

Use the editor or let AI draft help content for your Kajabi platform. Course guides, onboarding docs, and billing FAQs.

Users search and find answers

AI-powered search handles typos, synonyms, and intent. Users find the right article without filing a ticket.

Analytics show content gaps

Every search is logged, including failed ones. You see exactly what to write next based on real user needs.

Unanswered questions become feature requests

When users search for something that doesn't exist yet, it can become a tracked feature request in your feedback board.

Why Kajabi Sites Need a Better Knowledge Base

Before

With ProductLift

×Students email asking how to access purchased courses over and over

✓A searchable help center answers common enrollment and access questions instantly

×Membership billing questions overwhelm your support inbox

✓Self-service documentation covers billing, cancellations, and account management

×Coaching clients can't find session recordings or resources

✓Organized articles guide clients to recordings, worksheets, and schedules

×Onboarding new community members requires manual walkthroughs

✓Step-by-step guides get new members started without your involvement

What You Can Do With This

Let AI Write Your Documentation

Talk to AI to generate help articles for your Kajabi learners. Course guides, onboarding docs, and FAQ content in minutes instead of hours.

See What Users Search For

Analytics log every search query on your Kajabi knowledge base, including failed searches. Know exactly which articles to write next.

Make It Look Like Part of Your Site

Custom colors that match your Kajabi platform branding. Custom domain, custom fonts. Remove all ProductLift branding. Learners see your brand.

5,204

Teams using ProductLift knowledge bases

4.8

Rating on G2 and Capterra

5 min

To set up on Kajabi

Trusted by Course Creators And Educators Worldwide

Sebastian F.

Entrepreneur

★★★★★

This app will help you connect with your users and gather feedback like never before. The UI is clean and focused. The different pages and forms can be fully customized. Ruben is an amazing developer and entrepreneur with a proven track record. ProductLift is going places and you should get onboard.

AppSumo

Aaron Dye

★★★★★

An excellent product with equally excellent support! Everything just works, and when I had questions, the team was incredibly responsive.

Google

Timothy M.

Product Manager

★★★★★

This tool is literally a needle in a haystack. I was using Frill, and this doesn't even compare. The user interface, the way it lays out — so amazing. Also amazing support team!

AppSumo

Ben

Product Owner

★★★★★

Helped us quickly move away from our antiquated spreadsheet to a user-interactive system. User feedback is now collected in real-time. Support has been super speedy!

AppSumo

Marco

★★★★★

Based in Europe, ideal for privacy-conscious customer interaction. Constant improvements by Ruben together with thorough support make ProductLift a solid and future-proof choice.

AppSumo

Chris R.

Founder

★★★★★

By far the most customizable of all the feedback tools and much better than Feedbear. Developer is super responsive and support has been great. Highly recommend!

AppSumo

Who Uses a Knowledge Base on Kajabi

Course Creators

Help students with onboarding, course navigation, account setup, billing questions, and technical requirements.

Training Companies

Document platform usage, course prerequisites, technical requirements, and certification processes.

Membership Sites

Onboarding guides, billing FAQs, and platform documentation help new members get started without overwhelming your support team.

From Idea to Shipped Feature

One platform for the entire product lifecycle. Each step feeds the next.

Collect Feedback

Users submit feature requests and vote on priorities.

Plan on Your Roadmap

Drag items to Planned. Voters see the status change.

Ship and Announce

Move to Shipped. It becomes a changelog entry. Voters get notified.

Document It

Generate a help article from shipped features. AI writes the draft.

Learners ask the same onboarding questions every cohort. Without a knowledge base, your support team answers identical questions hundreds of times. That doesn't scale.

ProductLift's AI-powered search helps learners find answers instantly. Analytics reveal which questions come up most, so you can improve documentation and reduce the support burden with every cohort.

Ruben Buijs

Founder of ProductLift

Why Kajabi Sites Need a Dedicated Knowledge Base

Kajabi handles course delivery, memberships, and payments. But the questions your students have about navigating your platform, accessing content, managing billing, and joining your community still flood your inbox. A knowledge base answers those questions before they become support tickets.

Course creators on Kajabi often underestimate how much time goes into answering the same questions repeatedly. How do I reset my password? Where do I find my course materials? How do I cancel or upgrade my membership? These questions have simple answers that belong in a searchable help center.

For coaching programs, a knowledge base serves as a resource library. Clients can find session recordings, homework assignments, scheduling information, and program guidelines in one organized place instead of digging through emails.

ProductLift's AI-powered search means students find answers even when they phrase questions differently than how you wrote the articles. Analytics show you which searches return no results, so you know exactly what documentation to create next.

Explore More ProductLift Features

See what else you can add to your Kajabi site

Changelog

Keep your Kajabi users updated with a changelog

Feedback Board

Collect feedback from your Kajabi visitors

Public Roadmap

Share your roadmap with Kajabi visitors

Kajabi Knowledge Base Plugin FAQ

How do I add a knowledge base to my Kajabi site?

Add the ProductLift embed code to a custom page in Kajabi. Most course platforms support custom HTML blocks or code injection. Alternatively, host on a subdomain like feedback.yoursite.com and add a link to your Kajabi navigation menu.

Do I need to install a Kajabi plugin?

No. ProductLift is hosted on its own servers and embedded via a small code snippet. There's nothing to install, no database tables created, and no performance impact on your Kajabi site.

Can AI help me write knowledge base articles?

Yes. AI can rewrite and improve your drafts, making it easy for any team member to create polished documentation. Write a rough draft and let AI polish it.

Can the knowledge base be private?

Yes. Make your knowledge base public for all visitors or restrict access to authenticated users. Useful for internal team documentation or customer-only help centers.

How do I track what users are searching for?

Analytics show you which articles are most viewed, which search queries return no results, and where users drop off.

Can I customize the appearance?

Full customization for colors, fonts, and layout. White-label branding removes all ProductLift references.

Is there a free trial?

Yes. 14-day free trial with full access, no credit card required. Plans start at $19/mo (billed annually).

Comparing Knowledge Base Tools?

Still weighing options? Compare 14 of the top help-center and internal-wiki platforms side-by-side in our best knowledge base software guide. Real pricing, free-plan detail, AI-search notes, and ticket-deflection features for Zendesk Guide, Document360, Confluence, Notion, Guru, ProductLift, and more.

Help Learners Find Their Own Answers

Create your knowledge base in 5 minutes. AI writes the first draft.

No credit card required · 14-day free trial · No plugin to install · Works with any theme