Roundcube Knowledge Base Plugin

Your Team Finds Answers Without Interrupting Colleagues.

An AI-powered knowledge base for your Roundcube site. Users search and find answers instantly. Zero database load, zero performance impact.

5,204 Roundcube sites 4.8 on G2 5-minute setup

See Demo

★★★★★

from 124+ reviews

G2 4.8 Capterra 4.8

Try It Right Now

This is a live knowledge base. Try searching for an article. That is exactly how it works on your Roundcube site.

How It Actually Works

Users find answers on their own. Your support team focuses on what matters.

Write articles (AI helps)

Use the editor or let AI draft documentation for your Roundcube site. Process guides, SOPs, and FAQ articles.

Users search and find answers

AI-powered search handles typos, synonyms, and intent. Users find the right article without filing a ticket.

Analytics show content gaps

Every search is logged, including failed ones. You see exactly what to write next based on real user needs.

Unanswered questions become feature requests

When users search for something that doesn't exist yet, it can become a tracked feature request in your feedback board.

Why Roundcube Sites Need a Better Knowledge Base

Before

With ProductLift

×Hosting clients submit tickets for basic email filter setup repeatedly

✓Self-service guides cover filter creation, sorting rules, and auto-reply setup

×Contact import and export questions generate the same tickets weekly

✓Dedicated articles cover address book management, import formats, and syncing

×Mobile email setup for Roundcube accounts produces constant support calls

✓Step-by-step guides cover IMAP/SMTP configuration for every major email app

×Server administrators answer the same webmail questions for every new client

✓A searchable knowledge base handles onboarding documentation for all clients

What You Can Do With This

Let AI Write Your Documentation

Talk to AI to generate help articles for your Roundcube site. Any team member can create polished documentation in minutes, not hours.

See What Users Search For

Analytics log every search query on your Roundcube knowledge base, including failed searches. Know exactly which articles to write next.

Make It Look Like Part of Your Site

Custom colors that match your Roundcube site design. Custom fonts, custom domain. Remove all ProductLift branding. Your visitors see your brand, not ours.

5,204

Teams using ProductLift knowledge bases

4.8

Rating on G2 and Capterra

5 min

To set up on Roundcube

Trusted by Business Teams And Operators Worldwide

Sebastian F.

Entrepreneur

★★★★★

This app will help you connect with your users and gather feedback like never before. The UI is clean and focused. The different pages and forms can be fully customized. Ruben is an amazing developer and entrepreneur with a proven track record. ProductLift is going places and you should get onboard.

AppSumo

Aaron Dye

★★★★★

An excellent product with equally excellent support! Everything just works, and when I had questions, the team was incredibly responsive.

Google

Timothy M.

Product Manager

★★★★★

This tool is literally a needle in a haystack. I was using Frill, and this doesn't even compare. The user interface, the way it lays out — so amazing. Also amazing support team!

AppSumo

Ben

Product Owner

★★★★★

Helped us quickly move away from our antiquated spreadsheet to a user-interactive system. User feedback is now collected in real-time. Support has been super speedy!

AppSumo

Marco

★★★★★

Based in Europe, ideal for privacy-conscious customer interaction. Constant improvements by Ruben together with thorough support make ProductLift a solid and future-proof choice.

AppSumo

Chris R.

Founder

★★★★★

By far the most customizable of all the feedback tools and much better than Feedbear. Developer is super responsive and support has been great. Highly recommend!

AppSumo

Who Uses a Knowledge Base on Roundcube

SaaS Product Teams

Reduce support tickets with self-service documentation. AI-powered search helps users find answers instantly.

Internal Operations Teams

Centralize SOPs, onboarding guides, and process documentation. New hires find answers without interrupting colleagues.

Client-Facing Teams

Client-facing documentation covering common questions, processes, and self-service resources.

From Idea to Shipped Feature

One platform for the entire product lifecycle. Each step feeds the next.

Collect Feedback

Users submit feature requests and vote on priorities.

Plan on Your Roadmap

Drag items to Planned. Voters see the status change.

Ship and Announce

Move to Shipped. It becomes a changelog entry. Voters get notified.

Document It

Generate a help article from shipped features. AI writes the draft.

Business teams lose hours when institutional knowledge lives in people's heads instead of a searchable system. A knowledge base captures processes, SOPs, and answers so new team members ramp up faster.

ProductLift combines AI-powered content creation with intelligent search and gap analytics. You build a knowledge base that actually gets used, not one that collects dust.

Ruben Buijs

Founder of ProductLift

Why Roundcube Hosting Providers Need Client Documentation

Roundcube webmail serves a wide range of users, from tech-savvy server administrators to business users who just want their email to work. The gap in technical knowledge between these groups means that support teams answer the same basic questions repeatedly. A knowledge base bridges that gap.

Email configuration is the number one support topic for hosting providers. Articles covering IMAP and SMTP setup for Outlook, Apple Mail, Thunderbird, and mobile email apps can eliminate a huge portion of your support ticket volume overnight.

Server administrators maintain Roundcube alongside dozens of other hosting panel services. Documenting your specific Roundcube configuration, installed plugins, and supported features means clients can self-serve instead of filing tickets that pull administrators away from infrastructure work.

ProductLift's analytics show which email topics generate the most searches and which queries return no results. For hosting providers, that data directly translates to support cost reduction. Every article that answers a common question is one fewer ticket your team has to handle.

Explore More ProductLift Features

See what else you can add to your Roundcube site

Changelog

Keep your Roundcube users updated with a changelog

Feedback Board

Collect feedback from your Roundcube visitors

Public Roadmap

Share your roadmap with Roundcube visitors

Roundcube Knowledge Base Plugin FAQ

How do I add a knowledge base to my Roundcube site?

Paste the ProductLift embed code into any HTML section on your Roundcube site. The embed is fully responsive and works with any layout. Alternatively, host on a custom subdomain.

Do I need to install a Roundcube plugin?

No. ProductLift is hosted on its own servers and embedded via a small code snippet. There's nothing to install, no database tables created, and no performance impact on your Roundcube site.

Can AI help me write knowledge base articles?

Yes. AI can rewrite and improve your drafts, making it easy for any team member to create polished documentation. Write a rough draft and let AI polish it.

Can the knowledge base be private?

Yes. Make your knowledge base public for all visitors or restrict access to authenticated users. Useful for internal team documentation or customer-only help centers.

How do I track what users are searching for?

Analytics show you which articles are most viewed, which search queries return no results, and where users drop off.

Can I customize the appearance?

Full customization for colors, fonts, and layout. White-label branding removes all ProductLift references.

Is there a free trial?

Yes. 14-day free trial with full access, no credit card required. Plans start at $19/mo (billed annually).

Comparing Knowledge Base Tools?

Still weighing options? Compare 14 of the top help-center and internal-wiki platforms side-by-side in our best knowledge base software guide. Real pricing, free-plan detail, AI-search notes, and ticket-deflection features for Zendesk Guide, Document360, Confluence, Notion, Guru, ProductLift, and more.

See How Users Find Answers

Create your knowledge base in 5 minutes. AI writes the first draft.

No credit card required · 14-day free trial · No plugin to install · Works with any theme