ProductLift uses a small number of trusted third-party service providers ("subprocessors") to help deliver our service. These subprocessors may process limited personal data on our behalf for the specific purposes listed below.
We carefully evaluate each provider's security, privacy, and compliance posture. Where applicable, we enter into Data Processing Agreements (DPAs) and Standard Contractual Clauses (SCCs) or other appropriate safeguards.
This page is the authoritative list of ProductLift's sub-processors. It is referenced from, and should be read together with, our Data Processing Agreement.
| Subprocessor | Purpose | Data Categories | Processing Location | Notes |
|---|---|---|---|---|
| DigitalOcean, LLC | Primary application hosting & infrastructure | Account data, content you submit in the app, logs | Amsterdam, Netherlands (EEA) | Main hosting provider for ProductLift |
| Hetzner Online GmbH | Server hosting infrastructure | Account data, content you submit in the app, logs | Nuremberg, Germany (EEA) | Additional hosting infrastructure alongside DigitalOcean |
| Amazon Web Services EMEA SARL (AWS S3) | Storage of static assets & backups | File uploads (e.g., images, attachments), encrypted backups | EU-West, Ireland (EEA) | Used for file uploads and encrypted backups |
| Mailgun Technologies, Inc. | Transactional email delivery | Recipient email, sender name, message metadata | USA | Transfer under SCCs. Can be replaced by SMTP or another email provider upon request |
| Stripe, Inc. | Payment processing & billing | Billing name, email, payment method details | USA / EU | Processes payments and subscription lifecycle events |
| OpenAI, Inc. | AI language model processing (optional, configurable per customer) | Prompts submitted to AI features and generated outputs | USA | Only used when AI features are enabled. API terms exclude use of input/output for model training. |
| Anthropic, Inc. | AI language model processing (optional, configurable per customer) | Prompts submitted to AI features and generated outputs | USA | Only used when AI features are enabled. API terms exclude use of input/output for model training. |
| Google LLC | AI language model processing via Gemini (optional, configurable per customer) | Prompts submitted to AI features and generated outputs | USA | Only used when AI features are enabled. API terms exclude use of input/output for model training. |
| Boei | Customer support chat (admin area only) | Name, email, chat messages | Utrecht, Netherlands (EEA) | Loaded in the admin area for support communications |
We may add or replace subprocessors as our service evolves. When we do, we will update this page. If you have a DPA with ProductLift, we will provide notice in accordance with that agreement.
If you have questions about our subprocessors or need a signed DPA, contact us at [email protected].
Last updated: 2026-04-19