BigCommerce Feedback Board App

Your Shoppers Tell You What They Want. You Build What Sells.

Name: ProductLift
Brand: ProductLift
Price: 19 USD
Availability: InStock
Rating: 4.9 (99 reviews)

A feedback board for your BigCommerce site where users submit ideas, vote on priorities, and AI helps you decide what to build next.

5,204 BigCommerce sites

4.8 on G2

5-minute setup

See Demo

from 124+ reviews

BigCommerce feedback with voting and status columns

How It Actually Works

Users tell you what they want. You build what matters.

User submits a request

Through your BigCommerce store's feedback board. Customers describe what they want, attach files, and submit. Your team can also add requests from support conversations.

Others vote and AI organizes

Users upvote requests they care about. AI detects duplicates and merges them. Vote counts show real demand.

You prioritize with data

AI scores items against your vision. Stripe shows revenue behind each vote. RICE, ICE, and MoSCoW frameworks built in.

You ship and they find out

Move it to your roadmap, then to shipped. Every voter gets notified. It appears in your changelog.

What Happens Without a BigCommerce Feedback Board

Before

With ProductLift

Enterprise clients emailing account managers with feature requests that never reach the product team

Clients submit and vote on requests directly, with full visibility into status

B2B buyers evaluating your BigCommerce app see no public channel for feature input

A professional feedback board signals that you listen to your merchant community

Multi-storefront merchants submitting different requests through different channels

One feedback board per audience, with separate voter pools for B2B and DTC

No data on whether a request comes from a $10K/year account or a free trial

Revenue-weighted prioritization shows the true business impact of each request

What You Can Do With This

Let AI Organize Your Feedback

AI detects duplicate requests from BigCommerce customers and merges them. Auto-moderation filters spam. Your board stays clean without manual effort.

See What Your Best Customers Want

Connect Stripe. Every BigCommerce customer gets a profile with their order value, LTV, and purchase history. Prioritize by revenue impact, not just vote count.

Make It Look Like Part of Your Site

Custom colors that match your BigCommerce store theme. Custom fonts, custom domain. Remove all ProductLift branding. Your customers see your brand, not ours.

5,204

Teams using ProductLift feedback boards

4.8

Rating on G2 and Capterra

5 min

To set up on BigCommerce

Trusted by Store Owners Worldwide

Sebastian F.

Entrepreneur

This app will help you connect with your users and gather feedback like never before. The UI is clean and focused. The different pages and forms can be fully customized. Ruben is an amazing developer and entrepreneur with a proven track record. ProductLift is going places and you should get onboard.

Aaron Dye

An excellent product with equally excellent support! Everything just works, and when I had questions, the team was incredibly responsive.

Timothy M.

Product Manager

This tool is literally a needle in a haystack. I was using Frill, and this doesn't even compare. The user interface, the way it lays out — so amazing. Also amazing support team!

Ben

Product Owner

Helped us quickly move away from our antiquated spreadsheet to a user-interactive system. User feedback is now collected in real-time. Support has been super speedy!

Marco

Based in Europe, ideal for privacy-conscious customer interaction. Constant improvements by Ruben together with thorough support make ProductLift a solid and future-proof choice.

Chris R.

Founder

By far the most customizable of all the feedback tools and much better than Feedbear. Developer is super responsive and support has been great. Highly recommend!

Who Uses Feedback Boards on BigCommerce

Online Store Owners

Let customers tell you what store improvements matter most. Payment options, shipping features, checkout flows. Build what drives revenue.

SaaS Companies

Replace spreadsheets and scattered messages with a single source of truth for feature requests. Prioritize based on real user demand and revenue impact.

Marketplace Operators

Collect feedback from both buyers and sellers. Prioritize improvements that benefit the entire marketplace ecosystem.

From Idea to Shipped Feature

One platform for the entire product lifecycle. Each step feeds the next.

Collect Feedback

Users submit feature requests and vote on priorities.

Plan on Your Roadmap

Drag items to Planned. Voters see the status change.

Ship and Announce

Move to Shipped. It becomes a changelog entry. Voters get notified.

Document It

Generate a help article from shipped features. AI writes the draft.

Store owners know what their customers want, but that knowledge is trapped in support tickets, emails, and chat logs. A feedback board consolidates all of it into one voteable, prioritized list.

ProductLift connects feedback to your roadmap and changelog. When a customer requests a feature and you ship it months later, they get notified. That closes the loop and builds the kind of loyalty that drives repeat purchases.

Ruben Buijs

Founder of ProductLift

Why BigCommerce Merchants Choose ProductLift for Feedback

BigCommerce serves a merchant base that skews toward mid-market and enterprise retailers. These merchants run complex operations with multi-storefront setups, B2B wholesale channels, and headless commerce architectures. They expect the tools they use to have a professional way to accept feature requests and communicate development priorities.

Unlike platforms with massive app stores, BigCommerce has a more curated marketplace. That means each app serves a more concentrated user base, and losing even a few enterprise accounts has an outsized impact on revenue. A feedback board that lets merchants vote and track progress reduces churn by making users feel invested in your product's direction.

ProductLift works with any BigCommerce frontend. Whether your merchants access your tool through a Stencil storefront, a headless Next.js build, or a standalone SaaS dashboard, the feedback board embeds with a simple code snippet or lives on its own custom subdomain. There's no BigCommerce app to install and no impact on storefront performance.

For teams managing multiple BigCommerce merchant segments, ProductLift supports separate feedback boards per audience. Show enterprise wholesale clients a different feedback channel than your direct-to-consumer merchants. Each board maintains its own vote counts, statuses, and subscriber lists, so you get segment-specific insights into what each group needs.

Explore More ProductLift Features

See what else you can add to your BigCommerce site

Changelog

Keep your BigCommerce users updated with a changelog

Knowledge Base

Help your BigCommerce users find answers

Public Roadmap

Share your roadmap with BigCommerce visitors

BigCommerce Feedback Board App FAQ

How do I add a feedback to my BigCommerce site?

ProductLift embeds on your BigCommerce store with a simple code snippet. Add a Custom HTML section or code block to any page, paste the embed code, and publish. Alternatively, host on a custom subdomain like feedback.yoursite.com and link from your BigCommerce navigation. No app to install, no database changes.

Do I need to install a BigCommerce app?

No. ProductLift is hosted on its own servers and embedded via a small code snippet. There's nothing to install, no database tables created, and no performance impact on your BigCommerce site.

Can visitors submit feedback without creating an account?

Yes. Users can vote and submit feedback anonymously by default. You can optionally require email verification or account creation depending on your preference.

How does prioritization work?

ProductLift includes RICE, ICE, MoSCoW, and Impact-Effort scoring frameworks. Combine user votes with development effort estimates and revenue data from Stripe.

Can I merge duplicate feature requests?

Yes. AI automatically detects similar requests and suggests merges. You can also manually merge duplicates. All votes from merged requests are combined.

Can I customize the appearance?

Full customization for colors, fonts, and layout. White-label branding removes all ProductLift references.

Is there a free trial?

Yes. 14-day free trial with full access, no credit card required. Plans start at $19/mo (billed annually).