Canny is a well-known feedback management tool with a clean interface and solid integrations. But its pricing model has become a growing source of frustration for teams that outgrow the free tier. Plans start from free (25 tracked users) through Core (from $19/mo) and Pro (from $79/mo) to custom Business pricing. What looks cheap at first glance gets expensive fast: the $19/mo and $79/mo prices are only for ~100 tracked users. At 1,000 users, Core jumps to ~$275/mo and Pro to ~$579/mo.
In this guide, we break down every Canny pricing tier and calculate real costs at different team sizes. We also highlight the hidden expenses you will not find on their pricing page and show how it compares to ProductLift at every scale point.
Canny offers four pricing tiers. Here is what each one includes and where the limitations start to bite.
The free plan works for very early-stage products with a tiny user base. The 25 tracked user cap means you will outgrow it almost immediately once your product gains any traction.
Core starts at $19/month for ~100 tracked users, which looks affordable. But the price scales with your user count. At 200 users it is already $49/mo, at 700 users it hits $175/mo, and at 1,250 users you are paying $275/mo. The base price is misleading.
This is Canny's most popular tier. It starts at $79/month for ~100 tracked users, but scales aggressively: $129/mo at 200 users, $379/mo at 700 users, and $579/mo at 1,250 users. Most growing SaaS teams will be well into triple digits within their first year.
Business is Canny's enterprise tier with custom pricing. You need to contact their sales team for a quote. Even at this level, several features that teams commonly need are simply not available on any plan.
The tracked user pricing is where Canny gets expensive fast. The $19/mo and $79/mo prices on their pricing page are just the starting prices for ~100 tracked users. As your user base grows, the price scales up dramatically.
| Tracked Users | Core (annual) | Pro (annual) |
|---|---|---|
| 25 | Free | Free |
| 100 | $19/mo | $79/mo |
| 200 | $49/mo | $129/mo |
| 300 | $75/mo | $179/mo |
| 700 | $175/mo | $379/mo |
| 1,250 | $275/mo | $579/mo |
| 2,500 | $399/mo | $829/mo |
| 5,000+ | Business (custom) | Business (custom) |
A growing SaaS with 700 tracked users pays $175-379/month depending on the plan, not the $19-79 advertised on the pricing page. At 1,250 users, you are looking at $275-579/month. That is a 14x increase from the advertised Core starting price.
This is the core issue with Canny's pricing: it looks cheap at first glance, but the tracked-user slider reveals costs that rival enterprise tools.
Canny's pricing is built around "tracked users." Anyone who interacts with your feedback board counts. This means every person who votes, comments, or submits feedback counts toward your cap. The free plan only includes 25 tracked users -- if you embed a feedback widget in your app, you will burn through that limit within days.
"Canny is forcing me from their free plan to a paid plan -- the jump feels predatory." -- Canny user
On Free and Core plans, your feedback portal displays "Powered by Canny" branding. The Pro plan offers advanced privacy, but full white-label branding requires the Business plan with custom pricing. For B2B SaaS companies that care about a professional, branded experience, this means contacting sales and negotiating a custom deal.
"I still have 'Powered by Canny' branding on my site." -- G2 reviewer
Multiple users have reported that canceling a Canny subscription is not possible through the dashboard. You have to email their support team and wait for a response.
"Tried to cancel but can't do it self-service -- had to email support." -- Canny user
Canny now offers content translations starting on the Core plan. However, full multi-language support for the feedback portal interface remains limited compared to dedicated localization solutions. If your product serves users in many languages, you may still find the translation capabilities restrictive.
"I've been requesting better localization for years. It's improving but still limited." -- Long-time Canny user
No matter which Canny plan you choose, the following features are unavailable:
Each missing feature means another subscription, another tool, and more context switching for your team.
To be fair, Canny has genuine strengths:
If your team lives in GitHub and Intercom and you have the budget for Pro or Business, Canny delivers a solid experience. The question is whether the price is justified when alternatives offer more for less.
Here is how Canny compares to ProductLift at different scale points.
| Feature | Canny | ProductLift |
|---|---|---|
| Starting price | $0 (25 users) | $14/mo per admin |
| 100 tracked users | $19/mo Core, $79/mo Pro | $14/mo per admin |
| 500 tracked users | ~$125/mo Core, ~$279/mo Pro | $14/mo per admin |
| 1,000 tracked users | ~$250/mo Core, ~$529/mo Pro | $14/mo per admin |
| 2,500 tracked users | $399/mo Core, $829/mo Pro | $14/mo per admin |
| White-label | Business only (custom pricing) | Included on all plans |
| Knowledge base | Not available | Included |
| Prioritization frameworks | Not available | RICE, ICE, MoSCoW included |
| Languages | Content translations on Core+ | 22 languages |
| Anonymous voting | Not available | Included |
| Stripe integration | Not available | Included |
| Changelog | Included | Included |
| SSO | Business only (custom pricing) | Included on all plans |
| Scenario | Canny (Pro, annual) | ProductLift Annual Cost | Annual Savings |
|---|---|---|---|
| 3 admins, 200 users | $1,548 ($129/mo) | $504 ($42/mo) | $1,044 |
| 5 admins, 700 users | $4,548 ($379/mo) | $840 ($70/mo) | $3,708 |
| 5 admins, 1,250 users | $6,948 ($579/mo) | $840 ($70/mo) | $6,108 |
| 10 admins, 2,500 users | $9,948 ($829/mo) | $1,680 ($140/mo) | $8,268 |
ProductLift charges per admin seat, not per tracked user. That means your entire user base can vote, comment, and submit feedback without affecting your bill. Canny's pricing page shows $79/mo for Pro, but that is the starting price for ~100 tracked users. At 700 users, you are paying $379/mo. At 2,500 users, $829/mo. For a detailed feature-by-feature comparison, see our Canny alternatives page. You can also browse our broader comparison of feedback tools for SaaS to see how other tools stack up.
Canny delivers a polished feedback experience, but the tracked-user pricing model means costs grow fast with your user base. The $19/mo Core and $79/mo Pro prices are only for ~100 tracked users. At 700 users, you are paying $175-379/mo. At 1,250 users, $275-579/mo. Combined with missing features like a knowledge base and prioritization frameworks, the total cost of ownership is higher than it appears.
Canny's cheapest option is the Free plan at $0/month with a 25 tracked user limit, unlimited posts, and Autopilot AI. The cheapest paid plan is Core at $19/month (billed annually), which bumps you to 100+ tracked users and adds custom domains and content translations.
Yes. Canny offers a free plan limited to 25 tracked users with unlimited posts and Autopilot AI included. There is also a 14-day trial of paid features, but you will need to provide payment details.
ProductLift charges $14/month per admin with unlimited tracked users. A 5-admin team on ProductLift pays $70/month total. With Canny Pro at 700 users, you are paying $379/month. That is over 5x more. ProductLift also includes white-label branding, a knowledge base, and prioritization frameworks on every plan -- features Canny either locks behind Business pricing or does not offer at all.
Yes. The tracked user limits force upgrades as your user base grows -- Free caps out at just 25 users. White-label branding requires the Business plan with custom pricing. There is no self-service cancellation. You also need separate tools for a knowledge base and prioritization frameworks.
Canny offers a free plan (not a trial) limited to 25 tracked users with unlimited posts and Autopilot AI. There is also a 14-day trial of paid features, but you will need to provide payment details.
Yes, Canny supports plan upgrades at any time. Downgrades take effect at the end of your current billing period. If you exceed your tracked user limit, you may be forced to upgrade.
Once you hit your plan's tracked user cap, new users cannot interact with your feedback boards. You either upgrade to a higher plan or stop collecting feedback from new users.
Yes. The prices listed in this article reflect annual billing. Monthly billing is approximately 20% higher.
Canny offers CSV exports of feedback data. If you decide to migrate, ProductLift offers free migration assistance to help you move your data.
Choose Canny if:
Choose ProductLift if:
For most SaaS teams, Canny's tracked-user pricing creates costs that scale with your success. The $19/mo and $79/mo advertised prices are for ~100 users only. By the time you reach 1,000+ users, you are paying $250-529/month. ProductLift's flat per-admin pricing means the more users who engage with your feedback portal, the more value you get. Your bill stays the same regardless.
Start a free ProductLift trial and see the difference a flat-rate pricing model makes.
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Did you know 80% of software features are rarely or never used? That's a lot of wasted effort.
SaaS software companies spend billions on unused features. In 2025, it was $29.5 billion.
We saw this problem and decided to do something about it. Product teams needed a better way to decide what to build.
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