UserVoice is an enterprise feedback management platform trusted by Fortune 500 companies. It offers deep analytics, advanced prioritization, and sophisticated segmentation. But there is one thing you will not find on their website: a clear price. Pricing starts at $16,000/year (~$1,333/month), average contracts land around $21,000/year, and you need to speak with their team to get started -- though they do now offer a 30-day trial.
For SaaS startups and mid-market teams, that pricing puts UserVoice completely out of reach. This guide lays out everything we know about UserVoice pricing and what you get for the money. We also cover where the real costs hide and how it compares to ProductLift for teams that need feedback management without the enterprise price tag.
UserVoice does not publish detailed pricing tiers on their website. Here is what we know based on publicly available information, user reports, and contract data.
This is the floor. Pricing scales based on your team's monthly feedback volume and the integrations you connect. Most teams report paying more depending on their requirements.
Pricing varies based on the number of end users tracked, admin seats, and the feature set required. There is no public calculator. You must speak with their sales team.
Unlike most SaaS tools, UserVoice does not offer:
However, UserVoice now offers a 30-day trial based on your team's needs. You still need to talk to their team to get started, but you can evaluate the platform before committing to a full annual contract. This is a meaningful improvement over the previous process where no trial was available at all.
UserVoice also explicitly states that you will never be charged by seat, meaning anyone in your organization can access the platform without additional per-user fees. Pricing is based on your monthly feedback volume and integrations, not headcount.
"The sales process took weeks just to get a quote." -- UserVoice prospect
Despite the high cost, UserVoice is a capable platform. Here is what you get:
According to UserVoice's pricing page, every plan includes:
UserVoice was built for enterprise product teams managing feedback at scale across thousands or millions of end users. The feature set reflects that focus.
Because UserVoice uses custom pricing, exact numbers are hard to pin down. Here is a realistic cost estimate based on available data from user reports and public information.
| Scenario | Estimated Monthly Cost | Estimated Annual Cost |
|---|---|---|
| Small team, basic features | ~$1,333/mo | $16,000/yr |
| Mid-size team, standard features | $1,500-$2,500/mo | $18,000-$30,000/yr |
| Growing team, full features | $2,500-$4,000/mo | $30,000-$48,000/yr |
| Enterprise, custom setup | $4,000-$8,000+/mo | $48,000-$100,000+/yr |
Even at the minimum contract, UserVoice costs more per year than many teams spend on their entire tool stack for product management.
UserVoice deliberately hides detailed pricing until you are on a sales call. Multiple users report being surprised by the cost once they finally receive a quote.
"Sticker shock when we finally got pricing -- immediately looked for alternatives." -- UserVoice prospect
"Great product but enterprise-only pricing put it completely out of reach." -- SaaS founder
There is no monthly billing option. You commit to a full year upfront, which means:
The time spent in the sales process is a real cost. For a product team evaluating tools, spending 2-4 weeks in sales calls, demos, and negotiations is time not spent building product. Most competing tools let you start a free trial in minutes.
Enterprise tools often require dedicated onboarding. While UserVoice includes customer success support, the setup process for integrations, SSO, and data migration takes significantly longer than simpler tools. Budget 2-6 weeks for full implementation.
Even at $16,000+/year, UserVoice does not include:
UserVoice also carries a 2.8/5 rating on Trustpilot. This suggests that customer satisfaction does not always match the premium price point.
UserVoice has been in the feedback space since 2008 and has genuine strengths:
If you are a 500+ person organization with a dedicated product ops team and a six-figure tools budget, UserVoice delivers capabilities that simpler tools cannot match.
Here is how UserVoice compares to ProductLift for teams that need feedback management without enterprise pricing.
| Feature | UserVoice | ProductLift |
|---|---|---|
| Starting price | ~$1,333/month ($16,000/yr) | $14/month per admin |
| Free trial | 30-day trial (talk to team) | Yes (self-serve) |
| Per-seat charges | None (unlimited users) | Per admin |
| Annual billing minimum | $16,000/year | $168/year (1 admin) |
| 1 admin, annual | $16,000+/yr | $168/yr |
| 3 admins, annual | $16,000-$20,000/yr* | $504/yr |
| 5 admins, annual | $18,000-$30,000/yr* | $840/yr |
| 10 admins, annual | $30,000-$48,000/yr* | $1,680/yr |
| Feedback boards | Included | Included |
| Public roadmap | Included | Included |
| Changelog | Not available | Included |
| Knowledge base | Not available | Included |
| Prioritization | Advanced (SmartVote) | RICE, ICE, MoSCoW |
| White-label | Included (enterprise) | Included on all plans |
| SSO | Included (enterprise) | Included on all plans |
| Stripe integration | Not available | Included |
| Anonymous voting | Available | Included |
UserVoice estimates based on user reports and publicly available contract data.
| Team Size | UserVoice (Est. Annual) | ProductLift (Annual) | Annual Savings |
|---|---|---|---|
| 1 admin | $16,000+ | $168 | $15,832+ |
| 3 admins | $16,000-$20,000 | $504 | $15,496-$19,496 |
| 5 admins | $18,000-$30,000 | $840 | $17,160-$29,160 |
| 10 admins | $30,000-$48,000 | $1,680 | $28,320-$46,320 |
The cost difference is not incremental. It is an order of magnitude. A team of 5 admins saves $17,000-$29,000 per year by choosing ProductLift over UserVoice. That is the budget for another full-time team member in many markets. Note that UserVoice does not charge per seat, so the cost is the same regardless of how many people access the platform -- but the base price still starts at $16,000/year.
For more alternatives to UserVoice, see our UserVoice alternatives comparison page.
For large enterprises with 500+ employees and dedicated product ops teams, UserVoice delivers strong analytics and Salesforce integration that justify the cost. For startups and mid-market teams, the $16,000/year minimum makes it a poor fit when more affordable tools offer the same core feedback features. The no per-seat pricing model is a plus for large organizations, but the high floor price still puts it out of reach for smaller teams.
UserVoice pricing starts at $16,000/year (~$1,333/month), billed annually. There is no free plan and no self-serve signup, but UserVoice now offers a 30-day trial after speaking with their team. You will never be charged by seat -- anyone in your organization can access the platform.
No. UserVoice does not offer a free plan. However, they now offer a 30-day trial after you speak with their team. You still need to go through their sales process, but you can evaluate the platform before committing to the $16,000/year minimum annual contract.
ProductLift starts at $14/month per admin with all features included. UserVoice starts at $16,000/year (~$1,333/month) with no per-seat charges. A 5-admin team pays $840/year with ProductLift versus $18,000-$30,000/year with UserVoice. ProductLift also includes a changelog and knowledge base that UserVoice lacks.
Yes. The sales process itself takes 1-4 weeks of your team's time. Annual contracts lock you in with no monthly billing option. You will need separate tools for a changelog and knowledge base, adding to the total cost.
UserVoice now offers a 30-day trial, though it is not self-serve. You need to speak with their team to get started. The trial is tailored to your team's needs, which means you can evaluate the platform with your own data before committing to the $16,000/year minimum annual contract. This is a significant improvement over the past when no trial was available.
For most startups, no. The $16,000/year minimum represents a significant portion of an early-stage company's tools budget. The no per-seat pricing is nice in theory, but irrelevant when the floor price alone exceeds what most startups spend on their entire tool stack. The platform is designed for enterprise-scale feedback management. Many of its premium features like advanced analytics and deep Salesforce integration are not relevant until you have thousands of users and a dedicated product team.
Based on user reports, expect 1-4 weeks from initial contact to signed contract. The process typically includes an introductory call, a product demo, a custom pricing proposal, possible negotiation, and contract signing. For larger enterprise deals with procurement involvement, the process can take 2-3 months.
UserVoice uses annual contracts. Cancellation before the contract term ends is generally not available unless specifically negotiated into your agreement. You will need to wait until your renewal date and provide notice according to the terms.
UserVoice has a 2.8/5 rating on Trustpilot, which is below average for the SaaS category. Enterprise customers who use the full feature set tend to be more satisfied. Smaller teams often report that the pricing does not match the value they receive. On G2, the product scores higher (4.0+/5). This likely reflects the difference between its enterprise target audience and the broader market.
Choose UserVoice if:
Choose ProductLift if:
UserVoice is a legitimate enterprise platform with top-tier analytics for large organizations. The no per-seat pricing and 30-day trial are welcome improvements. But for the vast majority of SaaS companies (startups, SMBs, and mid-market teams) the $16,000/year floor makes it dramatically overpriced for the feedback features they actually need. ProductLift delivers feedback boards, public roadmaps, changelogs, knowledge bases, and prioritization at a price point that is 50-100x more affordable, with a self-serve trial you can start in minutes.
Start your free ProductLift trial -- no sales call required.
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