Knowledge base plugin for Ecwid

The Ultimate Ecwid Knowledge Base App

Name: ProductLift
Brand: ProductLift
Price: 19 USD
Availability: InStock
Rating: 4.9 (99 reviews)

Create and manage a comprehensive knowledge base for your Ecwid site to support your users and enhance self-service capabilities.

from 124+ reviews

Ecwid knowledge base interface screenshot

"I loved everything about it! The user interface, the way it lays out is so amazing. Down to internal notes, attachments, and just simply works for us and our company."

Timothy
CEO at Indema

Explore other ProductLift features for Ecwid

Improve Customer Support

Provide instant access to helpful articles and guides in the knowledge base for Ecwid, reducing the need for direct support and increasing customer satisfaction.

Reduce Support Costs

By enabling users to find answers themselves on the knowledge base in Ecwid, you can significantly cut down on support tickets and operational costs.

Increase User Engagement

A well-maintained Ecwid App knowledge base keeps users engaged by providing them with the resources they need to successfully use your product.

Streamline Onboarding

Accelerate user onboarding with structured educational content in the knowledge base that helps new users understand and utilize your product more effectively.

Top 6 Reasons Why Over 3,000 Users Love our Knowledge Base

AI Content Creation

Rewrite and improve articles with AI, enabling team members to create polished articles efficiently without the need for extensive editing.

Markdown Sync with Bulk Upload

Sync your documentation from Git repositories or upload multiple markdown files at once for rapid knowledge base setup and maintenance.

Automatic Image Management

Upload images directly in the editor with automatic optimization and CDN hosting—no manual image management needed.

File Attachments

Attach PDF, Excel, and other document types to your articles for comprehensive resource sharing.

Flexible Widget Options

Display as a sidebar widget, embedded iframe, or standalone help center to fit your Ecwid site structure perfectly.

Customizable Design

Extensive design options to match your brand, ensuring a cohesive look and feel with your existing platforms.

Demo: See It in Action

Experience our knowledge base seamlessly integrated into the web page.

Other demos

Sidebar Demo

See how our knowledge base works as a convenient sidebar widget.

View Sidebar Demo

Standalone Demo

Explore our full-featured, standalone knowledge base in action.

View Standalone Demo

How it works

Create an account

Create and Organize Content

Embed it on Ecwid

Need more details? Read the full Ecwid installation guide.

Get started - free

Features

Build a great Ecwid knowledgebase with these features

(and more)

Widgets for Integration

Embed feedback, roadmap, changelog, and knowledge base widgets into your product.

Single Sign-On (SSO)

Seamlessly authenticate users without requiring new accounts.

Embeddable Iframes

Easily embed feedback boards, roadmaps, or changelogs in your site via iframe.

WYSIWYG Editor

Allows formatting of posts with a full WYSIWYG editor.

Knowledge Base Management

Host structured knowledge bases with unlimited topics and subtopics.

AI Knowledge Base Articles

Generate knowledge base articles based on changelog updates.

Full Customization

Custom branding with SCSS, custom domain, and flexible tab configurations.

API and Webhooks

Integrate seamlessly with external platforms via API and webhooks.

Trusted by the best

5,204 of the best product managers, SaaS companies, and digital businesses are building better with ProductLift

Sebastian F.

Entrepreneur

This app will help you connect with your users and gather feedback like never before. The UI is clean and focused. The different pages and forms can be fully customized. Ruben is an amazing developer and entrepreneur with a proven track record. ProductLift is going places and you should get onboard.

Aaron Dye

An excellent product with equally excellent support! Everything just works, and when I had questions, the team was incredibly responsive.

Timothy M.

Product Manager

This tool is literally a needle in a haystack. I was using Frill, and this doesn't even compare. The user interface, the way it lays out — so amazing. Also amazing support team!

Ben

Product Owner

Helped us quickly move away from our antiquated spreadsheet to a user-interactive system. User feedback is now collected in real-time. Support has been super speedy!

Marco

Based in Europe, ideal for privacy-conscious customer interaction. Constant improvements by Ruben together with thorough support make ProductLift a solid and future-proof choice.

Chris R.

Founder

By far the most customizable of all the feedback tools and much better than Feedbear. Developer is super responsive and support has been great. Highly recommend!

Ecwid Knowledge base FAQ

How do I install the Knowledge base Ecwid plugin?

Add a knowledge base to Ecwid by adding it as an iframe or a JavaScript code. Create a ProductLift account, go to your knowledge base and click "Embed". Now, copy the provided code and paste it into your Ecwid site via the App section in your Ecwid dashboard and activate it.

Can I customize the knowledge base to fit my brand?

Yes, the App Ecwid knowledge base offers extensive customization options for colors, fonts, and layouts to ensure it aligns with your brand identity.

Is the App knowledge base Ecwid user-friendly?

Absolutely, it features a great user experience and anyone is able to add or edit content in the knowledge base without needing technical skills.

Does the knowledge base App work well with other Ecwid plugins?

Yes, it's designed to integrate seamlessly with a wide range of Ecwid plugins, enhancing its functionality and your site's overall utility.

Can the knowledge base be public or private?

You control the visibility of your knowledge base; it can be public for all to see or private, restricted to certain users or roles.

What integrations does the Ecwid App knowledgebase support?

Yes, the knowledgebase Ecwid App offers integration capabilities with external tools such as Jira, Google Analytics, Slack, Pabbly Connect, and it also provides an API. This integration helps streamline your workflow and enhance productivity.

Who takes care of updates and maintenance?

All updates and maintenance for the App Ecwid knowledgebase are managed by us, ensuring that your site always has the latest features with minimal downtime.

What is Ecwid?

Ecwid is a powerful e-commerce platform that allows businesses to easily create and manage online stores. With Ecwid, you can sell products on your website, blog, social media, and multiple online marketplaces.

How expensive is Ecwid?

Ecwid offers different pricing plans to cater to the needs of businesses of all sizes. The pricing starts from $0 per month for the Free plan, and goes up to $99 per month for the Unlimited plan. You can find a plan that suits your business requirements and budget.

Is Ecwid a good platform?

Yes, Ecwid is widely regarded as a good platform for e-commerce. It provides a user-friendly interface, robust features, and integrates seamlessly with multiple channels. Many businesses have found success in using Ecwid to power their online stores.

The faster, easier way to capture user feedback at scale

Join over 5,204 product managers and see how easy it is to build products people love.

from 124+ reviews

Did you know 80% of software features are rarely or never used? That's a lot of wasted effort.

SaaS software companies spend billions on unused features. In 2025, it was $29.5 billion.

We saw this problem and decided to do something about it. Product teams needed a better way to decide what to build.

That's why we created ProductLift - to put all feedback in one place, helping teams easily see what features matter most.

In the last five years, we've helped over 5,204 product teams (like yours) double feature adoption and halve the costs. I'd love for you to give it a try.