Give visitors searchable help and direct AI answers from content your team has approved. ProductLift shows the sources, reveals unanswered searches, and publishes the same knowledge base inside WordPress through the official plugin.
Knowledge base page
Acme Help Center
Guides, answers, and release notes
Categories
Getting started 12
Integrations 18
Billing 9
AI answer
2 sourcesOpen Settings, Integrations, then choose Stripe. Connect your account and select which customer data ProductLift may use.
↗ Connect ProductLift to Stripe
↗ Customer revenue data explained
[productlift_embed tab="kb"]Trusted by 6,000+ product teams
Search, browse, or ask AI before opening another support ticket.
Every AI answer links back to the approved articles it used.
Failed-search reports show the questions that still need a useful answer.
The reader experience
Some visitors know the topic, some know the exact phrase, and some only know the question. ProductLift supports all three without forcing the reader through a support form.
Group setup, billing, integrations, or policies into categories people can scan. An automatic table of contents and breadcrumbs keep longer WordPress help articles navigable.
On this page
Before you connect
Authorize Stripe
Troubleshooting
Connect Stripe
Readers search article titles and content. Search analytics and failed searches turn every "no result" into a concrete brief for the next useful article.
Search gaps this week
14
disconnect stripe 6
refund sync 4
change currency 4
Ask AI answers from published content and links to the articles it used. A short "Was this helpful?" response tells your team whether the explanation actually solved the problem.
AI answer
2 sourcesOpen Settings, choose Integrations, then connect Stripe. Select which customer fields ProductLift may use.
↗ Connect ProductLift to Stripe
↗ Customer revenue data explained
Was this helpful?
A help center first, AI only where it helps
Readers can browse and search normally. Ask AI is an extra route to the same reviewed content, not a replacement for your articles. The same principle appears throughout our knowledge base best practices.
Content workflow
ProductLift holds the source content. That keeps the same help center available on WordPress, a custom domain, and other product surfaces without duplicate articles.
If the article structure is not defined yet, use the step-by-step guide to creating a knowledge base before importing or drafting.
Explore knowledge base software →Start with documentation you already published and turn it into an editable article.
Turn a topic and rough notes into a structured draft. AI assists, your team approves before publishing.
Use categories, tags, rich formatting, and separate knowledge base tabs for products or audiences.
Release a guide immediately or schedule it to appear with a product change.
The health scanner identifies broken links and the article containing each one.
Multilingual publishing
Generate a translation, review it, and publish only when it is ready. When the English source changes, ProductLift can create a fresh translated draft while keeping human approval in the workflow.
Getting started with Acme
Source language: English
Deutsch
Ready for review
Français
Ready for review
Português
Draft generated
Built for WordPress businesses
Use the same embedded help center for a plugin, a store policy, a member area, or a finished client site. Browse our knowledge base examples for ways to organize each audience.
Setup guides, compatibility notes, integration walkthroughs, and troubleshooting for customers who need more than a readme file.
Shipping, returns, subscriptions, sizing, and account questions in one searchable help center.
Onboarding, lesson access, billing, certificates, and community rules, with signed WordPress SSO when needed.
A clear client reference for editing pages, publishing content, managing media, and requesting help.
Live example
Browse categories, open an article, and test the public experience before adding it to WordPress. Article pages open inside this live help center, so you can follow the complete reader journey.
Live knowledge base demo
Open full screenAdd it to your site
Choose the official plugin when you want a shortcode and optional signed SSO. Use the embed for a public knowledge base, or host it on a separate help domain.
[productlift_embed tab="kb"].Paste the ProductLift embed into a Custom HTML block, Elementor HTML widget, Divi Code module, or another element that accepts HTML.
Best when the knowledge base is public and WordPress login is not required.
Keep WordPress navigation and branding, then send readers to a full help center on a domain such as help.yoursite.com.
Best for a larger library and dedicated support destination.
Hosted or native
Both put documentation on WordPress. The useful distinction is where the content lives, how it reaches other surfaces, and who maintains the system. If you are deciding whether a smaller question list is enough, compare a knowledge base with an FAQ first.
ProductLift is not a live-chat or ticketing plugin
It is the self-service layer that helps readers solve repeat questions before they need support.
Optional product workflow
The knowledge base works on its own. Product teams can also connect it to the rest of ProductLift, so a completed request can become a changelog update and help article.
WordPress knowledge base FAQ
Install the official ProductLift plugin, connect your portal URL, and add the knowledge base shortcode. You can also use an embed or custom help domain.
Use [productlift_embed tab="kb"] in a WordPress Shortcode block.
Yes. Ask AI answers questions using your published content and links to its source articles.
Yes. Add article ratings and a short "Was this helpful?" response to collect feedback beside the documentation.
Yes. Search analytics show failed searches so your team can find questions that still need a useful article.
No. ProductLift hosts the articles and WordPress displays the experience.
No. It is a self-service knowledge base, not a live-chat or support-ticket system.
Yes. Import an article from an existing URL, then edit, organize, translate, and publish it.
Yes. Translate articles with AI into 28 languages, review them, and publish. When the source changes, ProductLift can translate the updated version again. Interface labels, hreflang, and notifications follow the reader's locale.
Yes. Use the shortcode where supported, or paste the embed into an HTML or code element.
Yes. The official plugin supports optional signed SSO for an authenticated ProductLift portal.
Yes. Use a custom domain, localized labels, custom styling, and white labeling on supported plans.
Choose ProductLift for a hosted multi-surface knowledge base. Choose native when WordPress storage and deep template control are the priority.
Knowledge bases for other website platforms
Ready for your WordPress readers
Publish the first articles, add ProductLift to WordPress, and give readers a faster route from question to verified answer.