Users Find Answers on Their Own. Your Support Team Handles What Actually Needs a Human.

An AI-powered knowledge base with intelligent search and content creation. Users find what they need instantly. You write articles in minutes instead of hours. Support tickets drop.

4.8 on G2

5,204 teams

AI-powered content

Try the Live Demo

from 124+ reviews

ProductLift knowledge base with organized articles and search

G2 4.8 Capterra 4.8

Try It Right Now

This is a live knowledge base. Search for an article. That is exactly how it works on your site.

How It Actually Works

Same question asked 50 times a month. You answer it once.

Knowledge base article with rich content

Write articles with AI help

Use the WYSIWYG editor to write a rough draft. AI rewrites and polishes it into clear documentation. Add images, videos, tables, and file attachments.

Organize with unlimited topics

Create unlimited levels of topics and subtopics. Drag and drop to reorder. Structure your docs however makes sense for your users.

Embed on your site

Paste an iframe into any webpage or host on a custom subdomain like help.yoursite.com. Match your brand with custom colors and fonts.

Users find answers instantly

AI-powered search understands intent, not just keywords. Users find the right article on the first try. Your support queue shrinks.

What Changes When You Add a Knowledge Base

Before

With ProductLift

Same questions answered by support 50 times a month

Users find the answer in your knowledge base first

New users confused during onboarding, asking basic questions

Structured guides walk users through every step

Documentation scattered across Google Docs, Notion, PDFs

Everything searchable in one organized place

Support team overwhelmed, response times growing

Fewer tickets, team focuses on complex issues

Writing documentation takes hours of editing and formatting

AI helps write and improve articles in minutes

What You Can Do With This

Knowledge base article with rich formatting

Let AI Write Your Documentation

Write a rough draft and AI rewrites it into polished documentation. Any team member can create professional help articles without extensive editing.

Analytics showing search queries and article views

See Where Your Docs Have Gaps

Analytics show which search queries return no results, which articles are most viewed, and where users drop off. Build documentation based on real user needs.

Theme style customization with Clean and Rounded options

Make It Look Like Part of Your Site

Custom colors, fonts, domain. Remove all ProductLift branding. Custom SCSS for pixel control. Your visitors see your brand, not ours.

5,204

Product teams using ProductLift

4.8

Average rating on G2

Powered content creation and search

What Teams Say After Switching

Sebastian F.

Entrepreneur

This app will help you connect with your users and gather feedback like never before. The UI is clean and focused. The different pages and forms can be fully customized. Ruben is an amazing developer and entrepreneur with a proven track record. ProductLift is going places and you should get onboard.

Aaron Dye

An excellent product with equally excellent support! Everything just works, and when I had questions, the team was incredibly responsive.

Timothy M.

Product Manager

This tool is literally a needle in a haystack. I was using Frill, and this doesn't even compare. The user interface, the way it lays out — so amazing. Also amazing support team!

Ben

Product Owner

Helped us quickly move away from our antiquated spreadsheet to a user-interactive system. User feedback is now collected in real-time. Support has been super speedy!

Marco

Based in Europe, ideal for privacy-conscious customer interaction. Constant improvements by Ruben together with thorough support make ProductLift a solid and future-proof choice.

Chris R.

Founder

By far the most customizable of all the feedback tools and much better than Feedbear. Developer is super responsive and support has been great. Highly recommend!

Who Uses Knowledge Base Software

SaaS Product Teams

Reduce support tickets with self-service documentation. Onboard new users faster with structured guides. Track which articles need updating based on user engagement.

E-commerce Platforms

Document shipping policies, return processes, and product guides. Customers find answers without contacting support, reducing response times during peak seasons.

EdTech and Course Platforms

Organize learning materials, FAQs, and platform guides in one searchable place. Reduce the same onboarding questions from every new cohort.

Internal Team Documentation

Centralize SOPs, onboarding guides, and process documentation. New hires find answers without interrupting colleagues. Keep institutional knowledge accessible.

More Than Just Knowledge Base Software

One platform for the entire product lifecycle. Each step feeds the next.

Feedback board with feature requests, voting, and submit form

Collect Feedback

Users submit feature requests and vote on priorities.

Product roadmap with In Progress, Next, and Later columns

Plan on Your Roadmap

Drag items to Planned. Voters see the status change.

Changelog with categorized bug fixes and feature announcements

Ship and Announce

Move to Shipped. It becomes a changelog entry. Voters get notified.

Available for Every Platform

Add a knowledge base to any website or app in minutes

Adobe Portfolio

Add a knowledge base to your Adobe Portfolio site

Avada

Add a knowledge base to your Avada site

Beacons.ai

Add a knowledge base to your Beacons.ai site

BigCommerce

Add a knowledge base to your BigCommerce store

Bubble

Add a knowledge base to your Bubble app

Carrd

Add a knowledge base to your Carrd site

Divi

Add a knowledge base to your Divi site

Drupal

Add a knowledge base to your Drupal site

Elementor

Add a knowledge base to your Elementor site

Framer

Add a knowledge base to your Framer site

Funnelish

Add a knowledge base to your Funnelish site

Ghost

Add a knowledge base to your Ghost site

Google Sites

Add a knowledge base to your Google Sites page

HubSpot

Add a knowledge base to your HubSpot site

Joomla

Add a knowledge base to your Joomla site

Kajabi

Add a knowledge base to your Kajabi site

LearnWorlds

Add a knowledge base to your LearnWorlds site

Microsoft Power Pages

Add a knowledge base to your Microsoft Power Pages site

Moodle

Add a knowledge base to your Moodle site

Odoo

Add a knowledge base to your Odoo site

OpenCart

Add a knowledge base to your OpenCart store

PrestaShop

Add a knowledge base to your PrestaShop store

Roundcube

Add a knowledge base to your Roundcube site

Shopify

Add a knowledge base to your Shopify store

Squarespace

Add a knowledge base to your Squarespace site

Thinkific

Add a knowledge base to your Thinkific site

Tilda

Add a knowledge base to your Tilda site

Umbraco

Add a knowledge base to your Umbraco site

Webflow

Add a knowledge base to your Webflow site

Weebly

Add a knowledge base to your Weebly site

Wix

Add a knowledge base to your Wix site

WooCommerce

Add a knowledge base to your WooCommerce store

WordPress

Add a knowledge base to your WordPress site

Most knowledge bases are dumping grounds for articles nobody reads. The problem isn't the content. It is discoverability and maintenance.

ProductLift uses AI to help you write better articles faster, and AI-powered search to help users find the right answer instantly. Combined with analytics that show you where your documentation has gaps, you build a knowledge base that actually reduces support load. That's why over 3,000 product teams use ProductLift.

Ruben Buijs

Founder of ProductLift

How AI Changes Knowledge Base Management

Writing documentation is tedious. Most teams start with good intentions but fall behind because creating polished articles takes too long. ProductLift's AI content tools solve this by letting any team member write a rough draft and have AI rewrite it into clear, structured documentation. The barrier to creating help content drops from hours to minutes.

On the reader side, traditional knowledge base search is frustrating. Users type a question, get irrelevant results, and give up. AI-powered search understands intent, handles typos with fuzzy matching, and recognizes synonyms. When someone searches for "cancel my plan" it finds articles about subscription management even if those exact words don't appear in the title.

Analytics close the loop. Every search query is logged, including searches that return no results. If 50 users search for "bulk import" and find nothing, you know exactly which article to write next. Combined with article view tracking and engagement metrics, you build documentation based on real user needs instead of guessing what to document.

Because ProductLift combines knowledge base with feedback and roadmap, common support questions can become tracked feature requests. A question that keeps appearing in your knowledge base search logs might indicate a missing feature, not just missing documentation. That connection between support patterns and product development is something standalone KB tools can't provide.

Knowledge Base Software FAQ

How do I organize my knowledge base documentation?

Create unlimited topics with unlimited depth (subtopics). Drag and drop to reorder. Your structure can be as simple as a flat list of articles or as complex as a multi-level documentation hierarchy.

Can AI help me write knowledge base articles?

Yes. AI can rewrite and improve your drafts, making it easy for any team member to create polished documentation without extensive editing. Write a rough draft and let AI polish it.

How do I embed the knowledge base on my site?

Paste a small iframe or JavaScript snippet into any webpage, or host your knowledge base on a custom subdomain like help.yoursite.com. Works with WordPress, Shopify, Webflow, or any website.

Can I attach files to articles?

Yes. Attach PDFs, Excel files, and other documents. Embed Loom videos, add tables, code blocks, and images. The WYSIWYG editor supports rich content formatting.

Can the knowledge base be private?

Yes. Make your knowledge base public for all visitors or restrict access to authenticated users. Useful for internal team documentation or customer-only help centers.

How do I track what users are searching for?

Analytics show you which articles are most viewed, which search queries return no results, and where users drop off. This helps you identify documentation gaps and prioritize new content.

Can I customize the appearance?

Full customization for colors, fonts, and layout. White-label branding removes all ProductLift references. Use your own domain for a fully branded experience.

Is there a free trial?

Yes. ProductLift offers a 14-day free trial with full access, no credit card required. Plans start at $19/mo (billed annually) with AI features, analytics, and advanced customization included.

Available for All Platforms

WordPress Knowledge Base Wix Knowledge Base Shopify Knowledge Base Squarespace Knowledge Base WooCommerce Knowledge Base Webflow Knowledge Base Prestashop Knowledge Base Framer Knowledge Base Carrd Knowledge Base Ghost Knowledge Base Adobe Portfolio Knowledge Base Avada Knowledge Base Beacons AI Knowledge Base BigCommerce Knowledge Base Bubble Knowledge Base Divi Knowledge Base Drupal Knowledge Base Elementor Knowledge Base Funnelish Knowledge Base Google Sites Knowledge Base Hubspot Knowledge Base Joomla Knowledge Base Kajabi Knowledge Base LearnWorlds Knowledge Base Microsoft Power Pages Knowledge Base Moodle Knowledge Base Odoo Knowledge Base OpenCart Knowledge Base Roundcube Knowledge Base Thinkific Knowledge Base Tilda Knowledge Base Umbraco Knowledge Base Weebly Knowledge Base

Stop Answering the Same Question 50 Times

Create your knowledge base in 10 minutes. AI helps you write the first article.

No credit card required · 14-day free trial · AI-powered content creation · Cancel anytime